Customer Service Associate

Bass Pro Shops; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Huntsville, AL is seeking a Customer Service Associate to warmly greet customers, assist with merchandise, and provide information to help buyers choose confidently. The role emphasizes accuracy in returns, exchanges, and cash handling at the point of sale.

You will stay knowledgeable about products, participate in promotions, and support store operations. This full-time position includes benefits such as medical, dental, vision, and retirement plans, with steady hours and a

Qualifications

• High school diploma or equivalent experience.
• Ability to calculate discounts and make change.
• Friendly, professional communication with customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet customers and provide courteous service.
• Handle returns and process refunds/exchanges.
• Assist customers with product information and buying decisions.
• Promote memberships and in-store programs.
• Maintain clean, stocked work area.

Skills

Customer service

Cash handling

Communication

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

## Customer Service AssociateApply: Huntsville, AL: Full time: Posted Today: End Date: October 19, 2026 (4 days left to apply): R270579***POSITION SUMMARY:***The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.***ESSENTIAL FUNCTIONS:**** Secures all firearms brought into the store with trigger locks.* Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Greets all customers as they enter the store in a friendly and outgoing manner.* Handles customer's merchandise returns; complete refund / exchange paperwork.* Sorts returns by category and return to proper area.* Sells appropriate Hunting and Fishing Licenses.* Handles and administers all incentive and reward programs.* Remains product knowledgeable.* Remains aware of advertised sales.* Keeps work area clean, neat and well stocked with supplies.* Follows all Company Policies and Procedures.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs + making product recommendations based off this analysis + promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience.***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computerized Point of Sale register system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Occasionally ascend or descend ladders, stairs, ramps, etc.* Occasionally work in low or high temperatures* Occasionally work in noisy environments* Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!