Customer Service Associate - Part Time

Bass Pro Shops; Columbia Township (MO); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Dental & Vision

Paid holidays

Paid vacation

401k

Job summary

Bass Pro Shops in Columbia, MO is seeking a Part-Time Customer Service Associate. You will greet customers, answer questions, process returns, and support store programs and memberships. The role emphasizes friendly service and product knowledge to ensure a legendary shopping experience.

The position requires a high school diploma or equivalent, ability to operate the POS system, and a willingness to assist customers and team members in a fast-paced environment.

Qualifications

• Minimum degree required: High school diploma or equivalent.
• Experience in customer service or retail is a plus.
• Strong communication and cash-handling skills are required.

Responsibilities

• Greet customers in a friendly, prompt manner and provide information.
• Handle merchandise returns and process refunds/exchanges.
• Promote programs and memberships and upsell when appropriate.
• Operate the POS system accurately and efficiently.
• Maintain a clean, organized work area and restock as needed.
• Assist with licensing and other in-store programs as required.

Skills

Customer service

Communication

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

## Customer Service Associate - Part TimeApply: Columbia, MO: Part time: Posted Today: End Date: November 12, 2026 (30 days left to apply): R270370***POSITION SUMMARY:***The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.***ESSENTIAL FUNCTIONS:**** Secures all firearms brought into the store with trigger locks.* Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Greets all customers as they enter the store in a friendly and outgoing manner.* Handles customer's merchandise returns; complete refund / exchange paperwork.* Sorts returns by category and return to proper area.* Sells appropriate Hunting and Fishing Licenses.* Handles and administers all incentive and reward programs.* Remains product knowledgeable.* Remains aware of advertised sales.* Keeps work area clean, neat and well stocked with supplies.* Follows all Company Policies and Procedures.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs + making product recommendations based off this analysis + promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience.***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computerized Point of Sale register system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Occasionally ascend or descend ladders, stairs, ramps, etc.* Occasionally work in low or high temperatures* Occasionally work in noisy environments* Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!**We will be accepting applications on an ongoing basis.**