Customer Relations Associate - Part Time

Bass Pro Shops; Columbia Township (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

401k

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Columbia, MO is seeking a Customer Relations Associate to greet customers, process returns, and assist with hunting and fishing licenses. You will maintain a clean, well-stocked sales floor and promote membership programs while delivering a legendary customer experience.

Ideal candidates have a high school diploma or equivalent, strong communication skills, and the ability to operate the point-of-sale system. Part-time position with employee discounts and benefits available.

Qualifications

• Requires ability to handle cash transactions and provide friendly service.
• Strong communication with customers and team members.
• Experience operating a computerized Point of Sale system is expected.

Responsibilities

• Greet all customers promptly and in a friendly manner.
• Process returns and refunds with proper paperwork and accuracy.
• Assist customers with hunting and fishing licenses and program promotions.
• Maintain a clean, stocked work area and follow company policies.

Skills

Cash handling

Customer service

Communication

POS system

Education

High school diploma or equivalent

Tools

POS software

Job description

***POSITION SUMMARY:***The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.***ESSENTIAL FUNCTIONS:**** Secures all firearms brought into the store with trigger locks.* Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Greets all customers as they enter the store in a friendly and outgoing manner.* Handles customer's merchandise returns; complete refund / exchange paperwork.* Sorts returns by category and return to proper area.* Sells appropriate Hunting and Fishing Licenses.* Handles and administers all incentive and reward programs.* Remains product knowledgeable.* Remains aware of advertised sales.* Keeps work area clean, neat and well stocked with supplies.* Follows all Company Policies and Procedures.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs + making product recommendations based off this analysis + promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience.***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computerized Point of Sale register system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Occasionally ascend or descend ladders, stairs, ramps, etc.* Occasionally work in low or high temperatures* Occasionally work in noisy environments* Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!