Customer Service Associate

nficountymarket; Hannibal (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods Management is seeking a Customer Service Associate to ensure top-tier guest experiences at the front end, supervise staff, and coach team members to follow company policies. This role emphasizes strong communication, problem solving, and a friendly, energetic demeanor in a fast-paced retail environment.

The position involves directing a front-end team, managing customer transactions, and upholding safety and service standards across all store operations.

Qualifications

• There is no formal education or experience required.

Responsibilities

• Delivers superior guest service and ensures absolute customer satisfaction.
• Maintains customer satisfaction by providing solutions to concerns.
• Supervises front end team and directs staff.
• Processes transactions at lanes and service desk via POS.
• Handles refunds, bill payments, and other desk tasks.
• Enforces policies and safety procedures.

Skills

Customer service skills

Genuine

Friendly

Leadership skills

Communication skills

Honesty/Integrity

Money handling skills

Ability to multi-task

High energy level

Adaptability

Job description

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the GUEST program
• Greet Customers.Be sincere
• Use a smile.Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises front end cleanliness and organization
• Controls traffic flow on the front
• Ensures compliance with all laws, policies and procedures through regular front end management
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Handles software and hardware equipment issues
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Customer service skills
• Genuine
• Friendly
• Leadership skills
• Communication skills
• Honesty/Integrity
• Money handling skills
• Ability to multi-task
• High energy level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Manages 3-12 Associates on the front end.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• There is no required education and/or experience

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine reports and correspondence.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• There is no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladders
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Overhead lifting
• Climb
• Balance
• Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate

PAY RANGE (depends on industry experience)

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location