County Market Customer Service Associate

niemann-foods; Byron Township (IL); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods is seeking a Customer Service Associate to deliver superior guest service and supervise the Front End team at our Illinois locations. You will train staff, handle front desk operations at lanes, self-checkout, and the service desk, and ensure policy compliance.

Key duties include resolving customer concerns, greeting customers, maintaining front end cleanliness, and handling money with accuracy while engaging customers to provide an exceptional shopping experience.

Qualifications

• No formal education required.
• Experience in customer service is advantageous.
• Ability to learn and use the GUEST program.

Responsibilities

• Deliver superior guest service and ensure customer satisfaction.
• Greet customers and project a friendly manner.
• Supervise front end and direct work for 3-12 associates.
• Operate POS register at lanes, self-checkout, and service desk.
• Maintain front end cleanliness and regulate traffic flow.
• Ensure compliance with policies, laws, and safety procedures.

Skills

Customer service

Leadership

Communication

Money handling

Multi-tasking

Adaptability

Tools

POS system

Job description

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the GUEST program
• Greet Customers.Be sincere
• Use a smile.Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises front end cleanliness and organization
• Controls traffic flow on the front
• Ensures compliance with all laws, policies and procedures through regular front end management
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Handles software and hardware equipment issues
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Customer service skills
• Genuine
• Friendly
• Leadership skills
• Communication skills
• Honesty/Integrity
• Money handling skills
• Ability to multi-task
• High energy level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Manages 3-12 Associates on the front end.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• There is no required education and/or experience

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine reports and correspondence.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• There is no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladders
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Overhead lifting
• Climb
• Balance
• Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate

PAY RANGE (depends on industry experience)

Min. Wage up to $18/hour (IL Locations Only)

Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.**

**Position requirements may vary by store location**