Customer Service Associate

NVR, Inc.; Frederick (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

NVR, Inc. in Frederick, MD is seeking a Customer Service Associate to support our Homebuilding team in the Material Add-Order Call Center.

This onsite role emphasizes organization, attention to detail, and proactive communication to ensure timely material deliveries to field teams. You will respond to emails and calls from contractors and project managers, research material requests, coordinate with ASD, Procurement, Distributors and Homebuilding teams, and help implement best practices to

Qualifications

• Minimum of 2 years of administrative experience.
• Strong interpersonal and communication skills.
• High energy with the ability to multitask and prioritize effectively.
• Exceptional attention to detail.
• Ability to thrive in a fast-paced, professional team environment.
• Proficiency in Microsoft Excel and other Microsoft Office applications.

Responsibilities

• Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages.
• Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms.
• Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries.
• Recommend and implement best practices to improve call center operations.

Skills

Administrative experience

Strong communication

Multitasking

Attention to detail

Fast-paced environment

Education

Associate’s degree

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Office

Job description

Job Title: Customer Service Associate

Job Type: Full-time

Location: Onsite – Frederick, MD

Core Hours: Monday to Friday, 7:00 AM – 4:00 PM EST

About The Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

• Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages
• Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms
• Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries
• Recommend and implement best practices to improve call center operations

Qualifications

• Minimum of 2 years of administrative experience
• Strong interpersonal and communication skills
• High energy with the ability to multitask and prioritize effectively
• Exceptional attention to detail
• Ability to thrive in a fast-paced, professional team environment
• Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Customer service experience
• Knowledge of residential homebuilding

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/.

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $50,000 - $55,000 per year. Individual pay is determined by factors including the candidate’s job-related skills, experience, relevant education, and location.