Customer Service Associate

Wawa, Inc.; Englishtown (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to enhance the shopping experience by providing excellent service and support. This role involves interacting with customers, managing cash transactions, and ensuring food safety standards are met. Ideal candidates will possess strong communication skills and the ability to work both independently and as part of a team. Join a dynamic environment where your contributions will help improve lives daily and make a positive impact in the community.

Qualifications

• Strong communication and customer service skills.
• Prior food service or customer service experience preferred.

Responsibilities

• Greet customers and ensure an enjoyable shopping experience.
• Operate the cash register and handle payments.
• Maintain cleanliness of food and beverage areas.

Skills

Customer Service

Communication

Food Preparation

Cash Handling

Education

High School Diploma or Equivalent

Job description

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Summary: The Customer Service Associate supports the store management team by providing excellent customer service, food and beverage preparation, cashier duties, housekeeping, and other related tasks. The role aims to deliver an exceptional customer experience that aligns with Wawa’s mission to improve lives daily.

Principal Duties

• Greet customers and ensure an enjoyable shopping experience. Respond to requests and complaints courteously, utilizing Wawa’s GREAT customer service model.
• Communicate customer concerns to management.
• Operate the cash register, handle payments, and assist with fuel and lottery transactions.
• Request ID for restricted product purchases, stock shelves, and prepare food and beverages as per recipes or customer specifications.
• Maintain cleanliness of food and beverage areas, check expiration dates, and ensure safety and quality standards are met.
• Complete store housekeeping and safety procedures, ensuring a safe and organized work environment.
• Perform other tasks as assigned by management.

Essential Functions

• Ability to work independently and in a team.
• Strong communication and customer service skills.
• Ability to learn and follow safety and operational procedures.
• Physical ability to stand, walk, handle, reach, and lift up to 35 lbs throughout shifts.
• Must be at least 16 years old with reliable transportation and slip-resistant shoes.

Basic Qualifications

• High school diploma or equivalent preferred.
• Prior food service or customer service experience preferred.

Wawa provides reasonable accommodations for applicants with disabilities. For assistance, contact our Associate Service Center at [e-mail] or 1-800-444-9292.

Wawa is an equal opportunity employer, committed to a fair and respectful work environment free of discrimination based on legally protected characteristics.