Customer Service Associate

Wawa, Inc.; Melbourne (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to join their dynamic team. In this role, you will be the face of the company, delivering exceptional service and ensuring that every customer leaves with a smile. You'll engage with customers, handle transactions, and prepare food and beverages, all while working in a supportive environment that values teamwork and personal growth. If you're passionate about providing great service and eager to learn, this is a fantastic opportunity to build your skills and advance your career in a thriving organization.

Qualifications

• Prior food service and customer service experience preferred.
• Ability to work well individually and in a team environment.

Responsibilities

• Greet customers and provide an enjoyable shopping experience.
• Operate cash register and handle customer transactions.
• Prepare food and beverages according to specifications.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Food Service Knowledge

Education

High School Diploma or Equivalent

Job description

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Join to apply for the Customer Service Associate role at Wawa, Inc.

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties

1. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
2. Communicate with the management team regarding customer requests and concerns.
3. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
4. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
5. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
6. Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
7. Prepare all made to order food and/or beverages according to recipe or customer specifications.
8. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
9. Ensure the proper execution of assigned foodservice and beverage programs and procedures.
10. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
11. Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
12. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
13. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
14. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
15. Complete other tasks as assigned by store management.

Essential Functions

1. Ability to work well individually as well as in a team environment
2. Good communication skills
3. Excellent customer service skills
4. Ability to learn FSRA process and procedures and demonstrate on a daily basis
5. Ability to work overtime as needed
6. Ability to multi-task in fast paced environment
7. Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
8. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
9. Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
10. Must be able to lift and carry up to 35 lbs
11. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
12. Must be at least 16 years old
13. Must have reliable transportation
14. Must wear slip resistant shoes at all times
15. Must be able to tolerate exposure to cleaning products

Basic Qualifications

1. Pursuit of or high school diploma or equivalent, preferred
2. Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.