Customer Service Associate

Roses Discount Stor; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A retail store chain is seeking a motivated Customer Service Associate in Knoxville, TN. The role involves providing excellent customer service, maintaining store cleanliness, and handling transactions. Ideal candidates have retail experience and can work flexible hours, including evenings and weekends. The position requires the ability to lift up to 50lbs and perform various physical tasks. Join a team that values customer engagement and community service.

Qualifications

• Ability to regularly lift up to 50lbs.
• Must be able to perform various physical activities frequently.
• Availability to work flexible schedules including evenings and weekends.

Responsibilities

• Provide excellent customer service and engagement.
• Assist in maintaining a clean, well-stocked store.
• Handle transactions accurately using the POS system.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

BIG LOTS 3156
4825 N Broadway St
Knoxville, TN 37918, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required

Qualifications

Skills

Behaviors

Preferred

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

Team Player

: Works well as a member of a group

Loyal

Loyal

: Shows firm and constant support to a cause

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Self-Starter

: Inspired to perform without outside help

Education

: Preferred

Experience

: Preferred

Less than 2 years: Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.