Customer Service Associate

Roses Discount Stor; Middlesborough (KY); On-site; USD 26,000 - 36,000; Part time

Job summary

A Retail Store is seeking motivated individuals for the role of Customer Service Associate. The position focuses on providing excellent customer service, including greeting customers and assisting them with selections. Responsibilities encompass unloading merchandise, stocking shelves, and ensuring a clean and organized shopping environment. Candidates should have a high school diploma and retail experience. Flexibility with scheduling is required, as the role involves working evenings, weekends, and holidays.

Qualifications

• Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.
• Ability to regularly lift up to 50 lbs and fulfill physical work demands.
• Ability to lift up to 50 lbs and perform physical tasks.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well-stocked store.
• Help unload and organize merchandise from delivery trucks.
• Independently stock shelves and recover merchandise in the store.
• Accurately handle customer funds and process transactions using the POS system.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
• Perform all other duties as assigned to maintain an effective and profitable store operation.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Communication Skills

Problem Solving

Job Knowledge

Relationship Management

Education

High school diploma or equivalent

Job description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

A Roses/Roses Express Customer Service Associate will provide excellent customer service. Key priorities include greeting customers, assisting with selection, completing transactions, and answering store questions. Other duties may include unloading trucks, processing freight, recovering merchandise, and stocking shelves.

Duties and Responsibilities

• Provide customer engagement in a positive and approachable manner.
• Assist in maintaining a clean, well-stocked store during customer shopping experience.
• Help unload merchandise from delivery trucks, organize merchandise, and transport merchandise from stockroom to sales floor.
• Independently stock shelves and recover merchandise in the store.
• Accurately handle customer funds and process transactions using the POS system.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
• Perform all other duties as assigned to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent.

Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.

Physical Requirements: Ability to regularly lift up to 50 lbs from floor level to above shoulder height; must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

EEO Statement

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.