Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate in Chicago to provide exceptional service and assist customers with their needs. The role involves handling transactions, maintaining store order, and ensuring compliance with company policies. Ideal candidates will have strong communication skills and a willingness to work flexible hours.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Engages customers and resolves issues.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Customer Service Associate role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and suggests trade-up and/or companion items.
• Registers customer purchases, processes returns, refunds, and exchanges, and handles cash accurately.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Maintains store cleanliness and orderliness, and respects company policies and coworkers.
• Completes training and other tasks as assigned.

Minimum Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Previous experience with Walgreens is a plus.
• Willingness to work flexible hours, including evenings and weekends.

Qualified applicants with arrest and conviction records will be considered. Walgreens is an Equal Opportunity Employer, including disability/veterans. Compensation depends on various factors such as location, skills, education, and experience. The role remains open until filled. For benefits details, visit jobs.walgreens.com/benefits.