Customer Service Associate

Miracorp Inc; Charlotte Amalie (United States Virgin Islands); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) employer match

Paid time off

Commuter Benefits

Life Insurance

Job summary

Miracorp Inc. is seeking a Building Support Service Specialist to assist the Building Manager on Saint Thomas and support federal field offices in US Virgin Islands.

You will track projects, coordinate deliveries, notify tenants of shutdowns, provide logistics support, and prepare SOWs and IGEs. The role requires 5–10 years in building management, strong customer service, and solid budgeting skills, with after-hours availability and security clearance (HSPD-12).

Qualifications

• 5-10 years of experience managing commercial or residential buildings.
• Ability to manage multiple projects on budget and schedule.
• Experience administering large property portfolios and client relations.

Responsibilities

• Assist Building Manager in St Thomas and coordinate island-wide projects.
• Track all island projects and provide regular status updates.
• Create Statements of Work (SOWs) and Independent Government Estimates (IGEs).
• Coordinate deliveries and notify tenants of shutdowns.
• Provide administrative support and prepare project reports for review.

Skills

Project coordination

Facility management

Budget management

Customer service

Communication skills

Education

Bachelor's degree in Facilities Management or related field

Tools

MS Office

Project management software

Job description

MIRACORP Inc. is a veteran, woman-owned firm specializing in federal government contract services, and we are growing! One of our competitive advantages is that we provide services to our customers with a standard of excellence that is unmatched. We believe our employees are the cornerstone for our success.We are currently seeking a Building Support Service Specialist to support our federal customers in US Virgin Islands. This position serves as the support to federal field office managers, and is integral in providing general building management, construction management and project management services.Key Responsibilities:Support the Building Manager in St ThomasTrack all projects for the islandCoordinate deliveriesNotify tenants of shutdownsProvide Logistics coordination/supportProvide administrative supportInspect projectsAll projects on the island will be funneled through this role to Project Managers.Manage small projectsCreate Statements of Work (SOWs) and Independent Government Estimates (IGEs)Provide regular updates to tenants on all projects in the buildingBe able to work after hours and on weekendsCoordinate project meetings with other branchesServes as the on-site point of contact (POC) during construction projects, and when interacting with federal client agency personnel.Performs property management and inspections services of federally owned facilities.Oversees repair and alterations projects in federally supervisor owned locations within the Field Office.Sets up meetings with the construction and building maintenance contractors.Performs periodic budget and other reviews on behalf of federal customers.Prepares reports, documents and letters for the review and signature of the building manager.Performs mechanical/janitorial inspections in machine rooms, roofs, or other construction sites.Meets with building tenants on a recurring basis to assess their facility needs, ensure that those needs are being met or exceeded, and assure that the procedures used to obtain services are responsive and customer friendly.Assists with estimating projects for construction and services in federally owned space in accordance with federal requirements.Manages all assigned projects from “cradle to grave”, inputting everything from the estimates and scopes of work to the financial documents for contract award and closeout.Ensures that all building maintenance services are properly scheduled with the client agency and building owner and proper funding is in place.Advises on dangerous conditions, accidents, and any other safety conditions requiring immediate action.Coordinates, and is present for, after-hours inspections such as Fire Alarm and Elevator inspections as needed.Your Skills & Education:Possess 5-10 years' experience managing commercial or residential buildings, including inspection of projects. (For the purpose of the position, candidates with a more general technical background will be considered acceptable).Demonstrated ability to manage multiple projects in design and construction on budget and on schedule.Demonstrated ability to effectively administer and manage large or diverse collections of owned properties.Possesses superior customer service skills and acts in a manner that is professional and businesslike when interacting with visitors, contractors, and federal personnel.Possesses excellent accounting and organizational skills.Possesses knowledge of National, State, and Local laws and codes.Must be able to obtain HSPD-12 federal security clearance. (Mandatory Requirement)Why Consider This OpportunityGreat benefits package that starts on the first day of employment:Personal Time Off, Vacation, Sick LeaveMedical InsuranceVision InsuranceDental InsuranceFlexible Spending Account OptionsShort Term Disability, and Long Term DisabilityLife Insurance, Accidental Death & DismembermentEmployee Wellness ResourcesEmployee Assistance ProgramsFinancial Counseling ProgramCommuter Benefits401 (k) employer match, with 100% immediate vesting.Work environment where you have a lot of independence.Ability to work with a purpose and make an impact.Work for an employer where core values are not just written on paper but lived.MIRACORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.