Music Tech Customer Support Specialist

Perfect Circuit Audio Inc; Burbank (CA); On-site; USD 40,000 - 60,000; Part time

Job summary

A music technology company based in Burbank is seeking a knowledgeable customer service associate. The ideal candidate will have experience in modular synthesis and a passion for helping customers understand music technology. Responsibilities include assisting customers via phone and email, providing technical support, and maintaining customer relationships. Candidates should have at least 1 year in modular synthesis and 2 years in customer service or sales, along with experience using various audio equipment.

Qualifications

• 1+ years of experience with modular synthesis.
• 2+ years of sales or customer service experience.
• Experience using hardware synthesizers and samplers.

Responsibilities

• Assist customers over the phone or email.
• Develop and maintain customer relationships.
• Provide technical support and troubleshooting.

Skills

Modular synthesis

Sales or customer service experience

Hardware synthesizers & samplers

Pro Audio / Recording Gear

DAW software & Plugins

Familiarity with Mac

Familiarity with PC

Job description

A music technology company based in Burbank is seeking a knowledgeable customer service associate. The ideal candidate will have experience in modular synthesis and a passion for helping customers understand music technology. Responsibilities include assisting customers via phone and email, providing technical support, and maintaining customer relationships. Candidates should have at least 1 year in modular synthesis and 2 years in customer service or sales, along with experience using various audio equipment.