Customer Service Associate

Austin Wood Recycling; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401K with company match

PTO and Holidays

Job summary

Austin Wood Recycling is seeking a Customer Service Associate to support daily shipping, receiving, and logistics operations while providing clerical coordination. You will be a primary contact for drivers, internal teams, and external partners to ensure smooth material flow and excellent service.

The role requires strong communication, a helpful attitude, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or elevate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Skills

English proficiency

Spanish bilingual preferred

Customer service experience

Outbound calling

Communication skills

Data entry

Tools

CRM systems

Job description

Build More Than a Career. Help Build Texas.

At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow.

If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.

Job Brief

We are seeking a Customer Service Associate who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.

Key Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or elevate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Benefits

We offer highly competitive salaries and premium benefits as we continue to strive to create a rewarding work environment. Salary considerations are based on qualifications and experience.

• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry-related Certifications

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.

EEO Statement

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.