Customer Service Associate

Austin Wood Recycling; Austin (TX); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Dental Vision

401K match

Paid time off

Educational assistance

Descripción de la vacante

Austin Wood Recycling is seeking a Customer Service Associate to support daily shipping, receiving, and logistics while providing clerical coordination. This role serves as a key contact for drivers, internal teams, and external partners to ensure smooth material flow.

The ideal candidate will have strong communication skills, be bilingual in English and Spanish preferred, and possess experience in client services or customer support.

Formación

• Proficiency in English; bilingual in Spanish highly preferred.
• Experience in client services or customer support is preferred.
• Strong outbound calling and communication skills.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Responsabilidades

• Provide outstanding customer support through in-person, phone, and other channels.
• Handle inbound and outbound calls to assist customers with inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or elevate issues as necessary.
• Communicate effectively with clients to ensure satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Conocimientos

Bilingual in Spanish

Client services experience

Outbound calling

Communication

Data entry

Attention to detail

Multitasking

Descripción del empleo

Build More Than a Career. Help Build Texas.

At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow.

If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.

Job Brief

We are seeking a Customer Service Associate who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.

Key Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or elevate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Qualifications

Job Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Benefits

We offer highly competitive salaries and premium benefits as we continue to strive to create a rewarding work environment. Salary considerations are based on qualifications and experience.

• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry-related Certifications

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.

EEO Statement

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.