Customer Service Assistant II - Special Events

City of Charlottesville; Charlottesville (VA); On-site; USD 25,000 - 29,000; Part time

Job summary

The City of Charlottesville is seeking a part-time, non-exempt staff member to support the Parks and Recreation Special Events team. The position assists with planning, coordinating, and executing events such as Grand Illumination, while providing excellent customer service and administrative support.

You will supervise on-site activities, help with participant registrations, maintain safety and order, and train part-time staff and volunteers. Weekend/evening hours may be required.

Qualifications

• High school diploma or equivalent.
• Six months of professional facility/special event experience.
• May require three months of supervisory experience.

Responsibilities

• Assist in planning, organization, and execution of recreation special events.
• Provide information to the public about events and registrations.
• Supervise event staff and participants; enforce rules and safety.
• Assist with cash handling and incidental financial records.
• Train part-time staff and volunteers on policies and standards.
• Oversee custodial tasks and equipment storage for events.

Skills

Professional behavior

Instruct recreational activities

Staff supervision

Policy interpretation

Communication skills

Education

High school diploma

Job description

The hiring amount for this position is $18.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.

This position performs responsible facility and program management, assisting in the supervision of activities related to special events. Provides clerical and operational support to the Special Events Coordinator in the planning and execution of Charlottesville Parks and Recreation special events, including signature events such as Grand Illumination. Examples of duties include, but are not limited to:

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.
• Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program, activity, and events.
• Provides information to the public regarding recreation special events and benefits of participation.
• Assists with the planning, organization, preparation, and implementation of recreation special events-related programming and/or special event operations.
• Assists in the registration of participants in recreation programs, such as special events.
• Assists in providing the safe operation and security of special event sites through daily inspections of the site and equipment, reporting needed repairs to management.
• Assists in the scheduling of special events.
• Supervises the conduct of participants during recreation special events and facility sites.
• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.
• Responsible for all policy and procedures associated with facility and special event program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.
• Trains part-time, volunteer or student assistants, and others with regard to City and departmental policies and event/program management standards and rules.
• Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.
• Inventories, maintains and stores related special event equipment, materials and supplies, requisitions, required materials, and supplies.
• Responds effectively to emergencies within the assigned facility or during assigned special event or program.
• Prepares and submits incident and accident reports to immediate supervisor for documentation.
• Evaluates program and facility staff as assigned.
• Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.
• Performs related tasks as required.

Minimum Qualifications

• Any combination of education and experience equivalent to a high school diploma.
• Minimum of six (6) months of professional experience with facility/special event management, adaptive recreation programs, athletics, or other recreational environments.
• Depending upon position, may require three (3) months of supervisory experience.

Preferred Qualifications

• Additional coursework in athletics, recreation, fitness and wellness or related field preferred.

Special Requirement

• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays
• Minimum age: 21

Knowledge, Skills and Abilities

Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.