Customer Service Assistant (56906)

Walsworth; Missouri; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Account Assistant I to ensure timely job processing and support for Customer Account Managers. In this dynamic role, you'll manage job specifications, coordinate with various departments, and provide exceptional customer service. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and demonstrates advanced proficiency in essential software applications. Join a team where your contributions will directly impact customer satisfaction and operational efficiency, making every day rewarding and engaging.

Qualifications

• 1 year of customer service-related experience required.
• Ability to learn computer applications as necessary.

Responsibilities

• Input job information into the AS400 with CSR involvement.
• Handle overflow calls to avoid customers going to voicemail.

Skills

Multitasking

Organization

Teamwork

Communication Skills

Computer Applications

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Windows based databases

Job description

Job Details

Job Location: Marceline - Marceline, MO

Position Type: Hourly - Office

Salary Range: Undisclosed

Job Shift: 1st Shift- Day

Description

Job Summary:

As a Customer Account Assistant I, you will ensure that all jobs are expedited through to production in a timely fashion and provide additional support to Customer Account Managers to handle increased sales volume.

Essential Functions:

• Responsible for inputting job information into the AS400 with the involvement of the CSR.
• Will handle overflow calls to avoid customers going to voicemail.
• Provide coverage for CSR’s during customer visits, press okay’s and time away from the office.
• Learn all necessary department functions of prepress and finishing to expedite work through the departments.
• Take job specs from customers and route quote requests to the Estimating department.
• Work with the scheduling department to provide the necessary information for customer needs.
• Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
• Preload jobs with scheduling at the request of the sales representative.
• Work with CSRs on variances in jobs can be billed in a timely manner.

Knowledge, Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.

Minimum Requirements:

• High School Diploma or GED and one year customer service-related experience.

Qualifications