Customer Service Assistant

Lean Six Sigma Black Belt; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

System Ceramics in the United States is seeking a Customer Service & Operations Coordinator to manage customer accounts, coordinate logistics, and oversee inventory and spare parts processes. You will serve as the primary point of contact for customers, work with vendors and warehouse staff, and prepare quotations and invoices, ensuring timely communication and accurate records.

This role offers an opportunity to drive operational excellence in a global manufacturing environment, coordinating

Qualifications

• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong organizational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Attention to detail and a high degree of accuracy.
• Ability to manage competing priorities and meet deadlines.
• Problem-solving skills and a proactive approach to challenges.
• Collaborative attitude and ability to work effectively with cross-functional teams.
• Proficiency with Microsoft Office and business management systems.
• Previous experience supporting customer service, operations, logistics, inventory, or technical service functions preferred.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a high level of service and support.
• Coordinate logistics, shipments, and vendor communications to ensure timely delivery of products and services.
• Manage inventory purchasing, stock levels, and spare parts processes to support customer and operational needs.
• Support technical service activities by coordinating technician schedules, work orders, and project-related administrative tasks.
• Prepare quotations, order confirmations, invoices, and other customer-facing documentation.
• Track and maintain accurate records related to orders, shipments, expenses, and customer communications.
• Collaborate with internal departments, suppliers, warehouse personnel, and customers to ensure efficient execution of daily operations.
• Identify and resolve logistical, inventory, and customer service issues while maintaining strong customer relationships.

Skills

Customer focus

Organization

Communication

Detail oriented

Multitasking

Problem solving

Cross-functional collaboration

MS Office

Business systems

Logistics support experience

Job description

About the Company

System Ceramics is a leading organization headquartered in Fiorano Modenese, Italy, with 40 international branches strategically located across 21 countries. The company is also embedded in all major ceramic districts worldwide.

System Ceramics specializes in the development of process systems for the ceramics industry and digital press solutions for the glass industry. Our business portfolio encompasses a wide range of innovative solutions in pressing, decoration, sorting, and quality control, while enhancing production lines with solutions for storage, palletizing, and material handling.

System Ceramics is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally and headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, annual revenues of approximately €1.9 billion, and more than 8,000 employees worldwide.

About the Role

The Customer Service & Operations Coordinator plays a critical role in supporting customer satisfaction and business operations by managing customer accounts, coordinating logistics, overseeing inventory and spare parts processes, and providing administrative support for technical service activities. Acting as the primary point of contact for customers, this position works closely with vendors, warehouse personnel, technicians, and internal stakeholders to ensure timely communication, efficient order processing, and successful project execution. This is an excellent opportunity for a detail-oriented professional who enjoys building relationships and driving operational excellence.

In this role you are responsible for:

• Serving as the primary point of contact for customers, ensuring a high level of service and support.
• Coordinating logistics, shipments, and vendor communications to ensure timely delivery of products and services.
• Managing inventory purchasing, stock levels, and spare parts processes to support customer and operational needs.
• Supporting technical service activities by coordinating technician schedules, work orders, and project-related administrative tasks.
• Preparing quotations, order confirmations, invoices, and other customer-facing documentation.
• Tracking and maintaining accurate records related to orders, shipments, expenses, and customer communications.
• Collaborating with internal departments, suppliers, warehouse personnel, and customers to ensure efficient execution of daily operations.
• Identifying and resolving logistical, inventory, and customer service issues while maintaining strong customer relationships.

What You Need to Be Successful

• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong organizational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Attention to detail and a high degree of accuracy.
• Ability to manage competing priorities and meet deadlines.
• Problem-solving skills and a proactive approach to challenges.
• Collaborative attitude and ability to work effectively with cross-functional teams.
• Proficiency with Microsoft Office and business management systems.
• Previous experience supporting customer service, operations, logistics, inventory, or technical service functions preferred.