Customer Service Assistant

Loudoun County Government; Leesburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Loudoun County's Department of Parks, Recreation, and Community Service is seeking qualified applicants for a full-time Customer Service Assistant. Following the directives of the designated supervisor, the individual is tasked with providing customer service and administrative support for the assigned department.

This role is centered on providing services, information, and support to the public, while also managing daily tasks such as handling mail, phone communications, filing, registration,

Qualifications

• High School diploma or equivalent with 1 year of clerical/customer service experience.
• Experience with automated systems and public contact.
• Preferred: Bachelor's degree in Recreation or related field.
• CPRP certification preferred.
• Bilingual abilities preferred.

Responsibilities

• Provides courteous and timely customer service to County staff, vendors, citizens, and other visitors; guides customers to the appropriate personnel.
• Oversees the handling of files and records within the department; facilitates the retrieval and reproduction of necessary reports for the Department.
• Oversees telephone communications within the office.
• May carry out additional critical job responsibilities pertinent to the specific role and departmental assignment.

Skills

Customer service

Data entry

Telephone etiquette

Organization

Bilingual

Education

High School diploma or equivalent

Bachelor's degree in Recreation, Leisure Studies, or related field

CPRP-Certified Park & Recreation Professional

Tools

RecTrac POS System

Job description

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

Salary offers are based on information contained within the application and any attachments (licenses, certifications, etc.).

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Job Summary

Loudoun County's Department of Parks, Recreation, and Community Service is seeking qualified applicants for a full-time Customer Service Assistant. Following the directives of the designated supervisor, the individual is tasked with providing customer service and administrative support for the assigned department. This role is centered on providing services, information, and support to the public, while also managing daily tasks such as handling mail, phone communications, filing, registration, fee collection, counter assistance, and data entry administrative functions for the designated department. The Customer Service Assistant may issue work instructions or provide directions to volunteers and other designated personnel.

We are currently hiring for the following location(s):

• Claude Moore Recreation & Community Center, Sterling, VA

Responsibilities

• Provides courteous and timely customer service to County staff, vendors, citizens, and other visitors; guides customers to the appropriate personnel.
• Oversees the handling of files and records within the department; facilitates the retrieval and reproduction of necessary reports for the Department.
• Oversees telephone communications within the office.
• May carry out additional critical job responsibilities pertinent to the specific role and departmental assignment.

Hiring salary commensurate with experience.

Minimum Qualifications

High School diploma or equivalent and one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems. Or the equivalent combination of education and experience.

Preferred Qualifications:

• Bachelor's degree in Recreation, Leisure Studies, or related field
• At least one (1) year of work experience in customer service and/or front desk operations ideally in a recreation or community center setting.
• Experience working RecTrac Point-of-Sale System.
• CPRP-Certified Park & Recreation Professional.
• Bilingual skills are preferred.

Job Contingencies and Special Requirements

Must undergo criminal, credit, and DMV background checks. Driver's license must be valid, and driving record must be good. The driver's record may be subject to an annual review to ensure ongoing qualification.

The work schedule may be altered according to operational hours and can include both weekdays and weekends to fulfill business needs and address times of increased facility usage.

Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at 703-777-0213 or email Human Resources.