Customer Service Assistant

Dutuc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc in Boston is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. You will listen to customer needs, offer appropriate solutions, and maintain accurate records while collaborating with the team to ensure a welcoming and positive interaction.

Previous customer service experience is a plus, and you will receive paid training and opportunities for professional development

Qualifications

• Strong communication and interpersonal skills are required.
• Customer-focused attitude with ability to listen and respond effectively.
• Proactive problem solving and relationship-building abilities.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen to customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback with the team.
• Help create a welcoming and positive customer experience.
• Collaborate with team to support customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication

Customer-focused

Listening

Problem solving

Multitasking

Reliable

Education

High school diploma or equivalent

Job description

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This position is ideal for someone who enjoys helping people, solving routine concerns, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen carefully to customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and recurring questions with appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to support customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching