Customer Service and Warehouse Representative

Industrial Electronic Supply, Inc.; Springdale (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

Holidays

Volunteer day

Manufacturer training

Job summary

Industrial Electronic Supply, Inc. in Springdale, AR is seeking a Customer Service and Warehouse Representative who combines technical know-how with exceptional service to help industrial customers select the right automation and control solutions.

This role blends counter support with warehouse duties and offers a path to develop solid product expertise. You’ll respond to inquiries by phone, email, and in person, prepare quotes, process orders, verify shipments, and support inventory and branch

Qualifications

• Exceptional customer service skills with professional phone etiquette.
• Warehouse, shipping, and receiving experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication, with ability to follow instructions.
• Basic electronics knowledge (education, training, or hands-on).
• Excellent organizational and time management skills.
• Team player with a positive, can-do attitude.
• Valid driver's license and good driving record.
• Ability to pass a drug screen and pre-employment tests.

Responsibilities

• Respond to customers via phone, email, and in-person with professionalism and urgency.
• Provide assistance with products and technical information.
• Prepare accurate quotes and process orders efficiently.
• Receive shipments and verify them for accuracy.
• Pull and confirm the accuracy of customer orders.
• Place items in designated warehouse locations or deliver to recipients.
• Prepare orders for shipment and/or load and deliver items on the company truck.
• Research product specifications and availability to meet customer requirements.
• Build lasting relationships with customers and vendor partners.
• Support inventory management and branch operations.
• Maintain a tidy, safe work area.

Skills

Customer service

Warehouse experience

Microsoft Office

Communication

Electronics knowledge

Organization

Team player

Driver's license

Drug screen

Job description

Are you technically minded with a servant's heart? Join Industrial Electronic Supply (IES) as a Customer Service and Warehouse Representative at our office in Springdale, Arkansas, where you'll be a vital member of the IES team.

About IES

Since 1963, Industrial Electronic Supply (IES) has been delivering quality products, supported by superior service – making us a trusted partner, that now specializes in industrial automation, controls, drives, instrumentation, and power distribution. Today, we have 9 branch locations across Arkansas, Louisiana, Mississippi, Oklahoma, and Texas, and have expanded our service area to include parts of Kansas and Missouri.

Why Join Our Team?

Learn from the best – Product training from leading manufacturers, and our experienced team

Technical growth – Expand your knowledge of cutting-edge industrial technology

Stable environment – 60+ years of consistent growth and employee loyalty

Team culture – Collaborative atmosphere where your contributions matter

Work-life balance – Full time position with paid time off, and no nights or weekends

The Role

As a Customer Service and Warehouse Representative, you'll combine technical knowledge with exceptional customer service to help industrial customers find the right solutions for their automation and control needs. This is more than order-taking, or a typical warehouse position—you'll be a problem-solver and trusted resource.

Your Day-to-Day:

• Respond to customers via phone, email, and in-person with professionalism and urgency
• Provide assistance with products and technical information
• Prepare accurate quotes and process orders efficiently
• Receive shipments and verify them for accuracy
• Pull and confirm the accuracy of customer orders
• Place items in designated warehouse locations or deliver them to the appropriate recipient
• Prepare orders for shipment and/or load and deliver items on the company truck
• Research product specifications and availability to meet customer requirements
• Build lasting relationships with customers and vendor partners
• Support inventory management and branch operations
• Maintain a tidy, safe work area
• Continuously expand your product knowledge through manufacturer training
• Other duties as assigned or required

Physical Demands & Work Environment:

• Lift up to 70 lbs from the ground
• Safely operate material handling equipment, including a forklift
• Climb and work from ladders
• Fully squat, stoop, kneel, or reach for extended periods
• Stand for long periods while performing repetitive actions
• The warehouse and office environment is climate controlled, but may involve occasional exposure to dirt, dust, grease, noise, heat, and cold

What You Bring

Required Qualifications:

• Exceptional customer service skills with professional phone etiquette
• Warehouse, shipping, and receiving experience
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication, as well as the ability to understand and follow both verbal and written instructions
• Basic electronics knowledge (through education, training, or hands-on experience)
• Excellent organizational and time management skills, with the ability to adapt as needed
• Team player with a positive, can-do attitude
• Valid driver's license and good driving record
• Ability to pass a drug screen and pre-employment aptitude tests

Preferred Qualifications:

• Knowledge of electrical systems and industrial products
• Familiarity with industrial automation, controls, or electrical distribution
• Customer service or inside sales experience
• Experience in technical sales or industrial supply
• Understanding of product categories: PLCs, drives, motors, instrumentation, etc.
• Previous experience in a fast-paced sales and/or warehouse environment

Fundamentals for Success:

• Technical aptitude – Eager to learn complex product lines
• Problem-solver – Enjoys finding solutions for customer challenges
• Detail-oriented – Ensures accuracy in quotes, orders, and documentation
• Self-motivated – Takes initiative and ownership of customer relationships
• Professional – Represents IES with integrity and excellence
• 401(k) retirement plan with generous company matching
• Comprehensive health insurance and life insurance policy for eligible employees
• Dental, vision, accident and additional supplemental insurance coverages available
• Paid vacation, sick leave, and holidays
• Paid volunteer day to support a nonprofit of your choice
• Ongoing manufacturer training and professional development
• Stable work schedule with no overnight travel

What Makes This Role Different?

Unlike typical call center, order-entry, or warehouse-only positions, you'll develop real technical expertise across both the counter and the warehouse floor while building meaningful customer relationships. You'll work with engineers, maintenance managers, and purchasing professionals who depend on your knowledge and responsiveness.

Ready to Start Your Industrial Sales Career?

If you're looking for more than just a job—if you want a long-term career with a stable, growing company—we want to hear from you.

IES is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Pre-employment drug screening required.