Customer Service and Support Representative - Work From Home at Unify CX

Unify CX; San Antonio (TX); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K with company match

Job summary

UnifyCX is expanding its San Antonio-based team and seeks Customer Service and Support Representatives for a Work From Home role that requires you to reside in San Antonio, TX. Starting pay is $16.50 per hour with staged increases after training, 6 months, and 1 year.

Comprehensive benefits include health, life, vision, and dental insurance, plus a 401K with company match. Classroom training runs 2–3 weeks.

Qualifications

• Previous experience in customer service, preferably healthcare-related.
• Clear written and verbal communication skills.
• Ability to manage time effectively in a call queue.
• Strong attention to detail in documenting calls and updates.

Responsibilities

• Answer inbound customer inquiries for members and providers.
• Diagnose needs and explain benefit eligibility and claim status.
• Assist in Open Enrollment by answering questions and educating members.
• Document information accurately for each interaction.
• Maintain timely handling of calls from the queue.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Attention to detail

Organizational skills

Job description

This Full time on site position offers great opportunities for career growth. UnifyCX is growing and we are expanding into San Antonio! We are looking for experienced Customer Service and Support Representatives to join our motivated and ambitious Work from Home team! Pay and Perks:

Pay and Perks

• Base Pay: $16.50 per hour to start.
• $17.00 upon completion of training.
• $17.50 at 6-month mark.
• $18.00 at 1 year mark.

Additional Benefits

UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

Program hours are 7am to 7pm Monday through Thursday and 7am to 5pm on Fridays.

Classroom Training Hours: M-F - 8:30 AM - 5:00 PM Classroom Training duration: 2-3 weeks

What Will You Do?

As a Customer Service and Support Representative, you will be the front line in providing a remarkable experience for our members and providers. Our Customer Service and Support Reps are responsible for answering all inbound customer support inquiries regarding new and existing member and provider accounts. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed including benefit eligibility and claim status. Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction. This position will be Work From Home; however, you must reside in San Antonio, TX to be considered.

• Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed.
• Provide extraordinary customer service to build positive rapport on every interaction.
• Help customers understand their eligibility of benefits and claim status.
• Assist in Open Enrollment by answering questions and educating members.
• Manage your time effectively to keep up with the incoming calls from the queue.
• Accurately document information exchanged during each call.
• Other duties as assigned.

Who You Are?

• Previous experience in a customer service position, preferably in the healthcare field is a plus.
• Healthcare experience is a plus.
• Available to work Monday-Friday and Saturdays.
• Clear written and verbal communication.
• Strong organizational and time-management skills.
• Exceptional attention-to-detail

Who We Are?

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.