Customer Service And Sales Support Representative

Wash and Roll; Mount Juliet (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Commission

PTO

Insurance

Paid holidays

Job summary

Wash N Roll in Mount Juliet is seeking a customer service representative to join our team. You will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction, with 1–2 years of client-success experience and strong communication. This on-site role offers commission, PTO, insurance and paid holidays.

Qualifications

• 1-2 years experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Skills

Customer service

Communication

Time management

CRM

Product knowledge

Job description

Wash N Roll is looking for a customer service representative to join our team in our Mount Juliet office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

• 17+ commission with raises based on performance, PTO, Insurance and Paid Holidays.