Customer Service and Retail Administrator- National Accounts

Sazerac Company; California; On-site; USD 42,000 - 52,000; Full time

Job summary

The Sazerac Company is seeking a Customer Service Representative to coordinate and enter new item setups, promotional pricing, and reporting for the Grocery West NKA network. You will collaborate with customers, distributors and internal teams to resolve order-entry issues and support administrative tasks for the US Grocery channel.

You will deliver world-class service, leverage strong Excel and MS Office skills, and maintain attention to detail in a fast-paced environment while supporting

Qualifications

• Excellent oral & written communication skills.
• Strong analytical and technical skills.
• Strong interpersonal skills.
• Strong planning and organizational skills.
• Working knowledge of MS Office (Word, Excel, Outlook).
• Ability to handle multiple tasks simultaneously.
• Strong PowerPoint skills.
• Expert level Excel skills.

Responsibilities

• Coordinate and enter new item setups, pricing, and reporting for Grocery West NKA.
• Work with customers, distributors and internal contacts to resolve order-entry issues.
• Assist with administrative tasks supporting the US Grocery channel.
• Deliver world-class customer service to customers and colleagues.

Skills

Communication

Analytical skills

Interpersonal skills

Planning & organization

MS Office

Multitasking

PowerPoint

Excel

Job description

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

The Customer Service Representative is responsible for coordinating and entering all new items setup, promotional pricing, and reporting detail throughout the Grocery West NKA chain network of customers. This individual will work directly with customers, distributors and internal contacts to resolve order entry issues. In addition, the customer service representative will assist with various administrative tasks in support of the US Grocery channel. The primary focus is to deliver world class customer service to our customers and fellow employees.

Qualifications/Requirements

MUST

• Excellent oral & written communication skills
• Strong analytical and technical skills
• Strong interpersonal skills
• Strong planning and organizational skills
• Working knowledge of ms office products (word, excel, outlook)
• Ability to handle multiple tasks at one time
• Strong powerpoint skills
• Expert level excel skills

Experience

MUST

• 2+ years relevant experience in a fast-paced environment

PREFERRED

• Experience in alcohol beverage industry or cpg overall

Physical Requirements

• Ability to pay attention to detail