Retailer Service Coordinator

Sazerac; Louisville (KY); Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

Sazerac is looking for a Retailer Services Coordinator to deliver world-class customer service coordination for National Account mass and club retailers & distributors. The role handles day-to-day order management and partners with National Accounts, State Managers, and Commercial Operations to resolve shipment issues and optimize processes.

The position offers a hybrid work model with options in Louisville, KY, or Northwest Arkansas (remote with 2–3 days in the Louisville office).

Qualifications

• Detail-oriented, self-motivated and solution-focused.
• Strong customer service aptitude and communication skills.
• Advanced knowledge of MS Office (Word, Excel, Outlook).
• Bachelor's Degree with at least 2 years in inventory control, order management, supply chain or 3rd party distribution.
• Experience in retail, CPG or alcohol beverage industry and strong analytical/technical skills.

Responsabilités

• Identify inventory issues via open order tracking and manage bourbon allocation.
• Ensure direct customer orders are tracked and on-time at all plants, maintaining production stability.
• Provide excellent customer service and communicate issues with internal and external contacts.
• Create weekly inventory and PO tracking reports; generate exception reports when timelines slip.
• Report KPI monthly and highlight improvement opportunities; support policy development.
• Collaborate with internal sales and operations to streamline direct business processes.
• Submit UPC changes and maintain accurate data records per customer processes.

Connaissances

Customer service aptitude

Communication skills

Analytical skills

Inventory/order management

Formation

Bachelor's Degree

Outils

PowerBI

COGNOS

System21

iDIG

Description du poste

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Company/Location Overview

Why Sazerac?

• Innovative and Forward-Thinking: Join a company that values innovation and excellence and is driving the future of the beverage industry.
• Rich Tradition: Join a team with a strong heritage of craftsmanship and quality, creating memorable experiences for our customers.
• Collaborative Environment: Work in an inclusive, collaborative atmosphere where your ideas and expertise are valued.
• Career Growth: Benefit from continuous learning opportunities and career development programs to advance your career.

Job Description/Responsibilities

The Retailer Services Coordinator role will be focused on delivering world-class customer service coordination to internal and external customers. This role is responsible for maintaining day-to-day order management for Sazerac's key National Account mass and club channel retailers & distributors. This role will work directly with internal teams such as National Accounts, State Managers, and Commercial Operations to maintain and resolve direct shipment matters, streamline processes, and verify Sazerac product details. Primary focus:

Location: Northwest Arkansas (remote position based in Fayetteville, Springdale, Rogers or Bentonville) OR Louisville, KY (hybrid position based 2-3 days in Louisville office)

Key Responsibilities (job responsibilities may vary by state depending on regulatory and compliance standards for the state):

• Proactively identifies inventory issues via open order tracking and management. Tracks and identifies bourbon allocation orders and clearly communicates internally and externally to customer ordering teams and distributors.
• Ensure that all direct customer orders are tracked and on-time at each plant location, thereby maintaining stability in the production schedule and improving production efficiency. Provide exceptional customer service to our customers by monitoring shipment activity and proactively communicating any issues and providing solutions.
• Demonstrate responsiveness, integrity, trust, professionalism and customer-first attitude reflecting positively on our brands and distilleries. Notify National Account Manager and/or direct customers of product availability or other issues with orders. Provide exceptional customer service by serving as a professional and friendly point of contact for both internal and external contacts.
• Create and communicate weekly inventory & PO tracking reports. Where POs have exceeded timelines, generate exception report. Also, report periodically on timelines, processes, and improvement opportunities. KPI reporting on a monthly basis; ad hoc reporting as needed.
• Consistently look for incremental improvements. Support development of policies and procedures to be used across all Sazerac plants, for domestic and global shipment communication. Once approved, develop tracking to ensure we are operating under the agreed upon policies and procedures.
• Actively engages internal sales and operations stakeholders to educate, support, simplify and synergize direct business processes.
• Regularly complete item forms, identify errors and omissions and amend data records according to directions. Submit on-going UPC changes per each customer's process, maintaining accurate detail and clear reporting.

Qualifications/Requirements

Required:

• Possesses detail oriented, self-motivated, innovative and solution-oriented mindset
• Strong customer service aptitude, ability to work with all levels of an organization
• Excellent oral & written communication skills
• Advanced knowledge of MS Office Products (Word, Excel and Outlook)
• Bachelor's Degree
• 2 years experience working in inventory control, order management, supply chain or 3rd party distribution
• Experience in retail, CPG or alcohol beverage industry
• Strong analytical and technical skills (System 21, iDIG, Excel, PowerBI, COGNOS)

Preferred:

• Commercial sales support experience
• Experience working with a national broker
• Key/national account experience

#LI-KG1

Placement within the salary range is calculated based upon years of directly relatable experience for the position.Sazerac offers the benefits you'd expect, including health and dental insurance, mental health care, 401(k) with match, paid leave and wellness benefits. Please ask Talent Acquisition for more information about our total rewards package.