Customer Service and Inside Sales Representative

Eddy; Town of Hamburg (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

FSA/HSA

Job summary

Hamburg Overhead Door, Inc. is seeking an Inside Sales Customer Service Representative in Western New York. You will engage customers by phone, email and in person, promote products and services, and build strong relationships to drive revenue.

You will leverage CRM tools and Microsoft Office to manage sales activities, process orders, and provide timely resolutions. A competitive hourly wage accompanies a comprehensive benefits package.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Minimum 3 years' customer service experience required.
• Minimum 2 years' inside sales experience with a track record of meeting/exceeding targets.

Responsibilities

• Interact with customers via phone, email, and in person to provide exceptional service.
• Identify and pursue sales opportunities; upsell and cross-sell to maximize revenue (Not cold calling).
• Build and maintain relationships with existing customers to ensure satisfaction and loyalty.
• Develop product knowledge to communicate features and benefits effectively.
• Record keeping: maintain CRM records and sales activities.
• Process customer transactions such as orders, quotes or returns accurately.
• Educate customers about terminology, features, and benefits of products.

Skills

Customer-centric

Communication

Team player

Adaptability

Prioritization

Multitasking

Phone system

Attention to detail

Organization

Education

High School Diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Hamburg Overhead Door is Western New York's largest Garage Door Company.Are you a dynamic and results-driven individual with a passion for customer service and aproven track record in sales? We are seeking a highly motivated Inside Sales Customer Service Representative to join our team at Hamburg Overhead Door, Inc. As an integral part of our sales and customer service department, you will play a crucial role in fostering positive customer relationships while driving revenue growth through strategic sales initiatives.Benefits:Hamburg Overhead Door is committed to offering its employees a comprehensive benefitspackage along with a great working environment. Below, you will find the exciting benefits thatwe are proud to offer.· Competitive salary of at least $25-28 per hour.· Comprehensive health, dental and vision insurance with an opt-out credit for medical available.· 401K with a great employer match and vesting opportunity.· Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered.· Paid time off.· Paid Holidays after 90 days.· Professional development opportunities.· Friendly and collaborative work environment.If you are a goal-oriented individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity at Hamburg Overhead Door, Inc. Join us in deliveringexceptional service and driving sales growth.Responsibilities:· Customer Engagement: Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly.· Sales Generation: Proactively identify and pursue sales opportunities by promoting our products/services, upselling, and cross-selling to maximize revenue. (Not cold calling!)· Relationship Building: Cultivate and maintain strong relationships with existing customers to ensure customer satisfaction and loyalty.· Product Knowledge: Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.· Problem Resolution: Address customer concerns and issues in a timely and effectivemanner, collaborating with other departments as needed to ensure a positiveresolution.· Record Keeping: Maintain accurate and up-to-date customer records, sales activities, and other relevant information in our CRM system.· Type up sales estimates, service/installation work orders· Show garage doors to customers in our showroom and use product and manufacturer knowledge to match customer with product best suited for them· Accurately process customer transactions such as orders, quotes or returns· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction· Identify potential suppliers· Negotiate contracts· Manage vendor relationships· Ensure timely delivery of products and services· Work in a team environment to take care of our customers· Pull small parts from our warehouse for our walk in customers· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software· Follow company policies and procedures· Perform other duties as assignedEducation and Experience Requirements:· High School Diploma required; Bachelor’s degree preferred.· Proven Customer Service Experience Required: Minimum of 3 years’ experience in customer service required.· Sales Experience Required: Minimum of 2 years’ experience in inside sales required, with ademonstrable track record of meeting and exceeding sales targets preferred.· Tech-Savvy: Proficient in using CRM software and other sales tools to streamline processes and enhance productivity. Must be proficient in Microsoft Office Suite (Excel, Word, Power Point and Outlook).Skills:· Customer-Centric: Strong customer service orientation with the ability to build rapport and establish positive relationships.· Communication Skills: Excellent verbal and written communication skills, with the ability to articulate product features and benefits persuasively.· Team Player: Collaborative mindset with the ability to work seamlessly within a team environment.· Adaptability: Ability to thrive in a fast-paced environment, adapt to changes, and respond positively to challenges.· Ability to prioritize· Ability to multitask· Ability to operate multiple line phone system· Strong organizational skills· Attention to detailSchedule: Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9 a.m-12 p.m. Work at local trade shows.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer, including frequent use of a keyboard, mouse, and phone.Ability to speak clearly and hear effectively in order to communicate with technicians, customers, and internal staff via phone and in person.Frequent use of hands and fingers for data entry, document handling, and office equipmentoperation.Ability to occasionally stand, walk, bend, or reach to access files, office equipment, or supplies.Visual acuity to read computer screens, review documents, and enter data accurately.Ability to work in a fast-paced office environment with frequent interruptions while maintaining focus and attention to detail.May occasionally lift and move office materials up to 10–15 pounds (e.g., files, paper boxes,office supplies).Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applicationsfrom candidates of all backgrounds and experiences.E04JI801v422409ek6v