Customer Service and Culture Coordinator

Avante Group; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

Retirement plan

Paid time off

Tuition reimbursement

Wellness programs

Recognition program

Collaborative environment

Advancement opportunities

Job summary

Avante Group, Inc. is seeking a Customer Service & Culture Coordinator for our corporate office to enhance resident and family satisfaction across long-term care communities. This salaried role requires travel to 10 facilities in Florida to support engagement and culture initiatives.

The ideal candidate has strong communication skills, healthcare experience, and a willingness to travel regularly. We offer comprehensive benefits, competitive pay, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal abilities to support residents, families, staff and leaders.
• Excellent organizational and time-management skills to balance multiple facilities.
• Conflict-resolution abilities to address concerns promptly and professionally.
• Willingness to travel regularly to 10 Florida facilities to provide on-site support.

Responsibilities

• Serve as a customer service resource for residents and families across assigned facilities.
• Support resolution of concerns and improve communication between residents, families, staff, and leadership.
• Help ensure staff adherence to the company’s culture program and service standards.
• Travel regularly to 10 facilities throughout Florida to provide on-site support and engagement.
• Partner with facility leadership to promote employee engagement, recognition, and culture initiatives.
• Support onboarding and reinforcement of culture expectations for staff.
• Identify trends and opportunities to enhance resident, family, and employee experience across locations.

Skills

Communication skills

Organizational skills

Conflict resolution

Travel readiness

Education

Active CNA license (preferred)

Job description

We are currently seeking a Customer Service & Culture Coordinator - to join our team at the Avante Group, Inc corporate office!

At our company, YOU are our greatest asset!

We are excited to offer a unique opportunity for a Customer Service & Culture Coordinator to support resident and family satisfaction while helping ensure consistent implementation of our company culture program across our long-term care communities.

This is a salaried position that requires regular travel to 10 long-term care facilities throughout Florida. The ideal candidate enjoys working with people, building relationships across teams, and creating positive, service-focused environments.

At Avante, we believe in providing the highest quality of care to our residents while fostering a supportive and rewarding work environment for our team.

Benefits You’ll Love:

• Competitive Compensation
• Comprehensive Insurance Coverage(Medical, Dental, Vision and more!)
• Strong Retirement Planfor Your Future
• Paid Time Off & Holidaysto Recharge
• Tuition Reimbursement– Invest in Your Education
• Health & Wellness Programsto Keep You Feeling Your Best
• Employee Recognition Programs– Win prizes & an annual cruise!
• A Collaborative Work Environment– We value your voice! (Employee surveys, check-ins, & town halls)
• Advancement Opportunities– Grow Your Career with Us!

Responsibilities:

• Serve as a customer service resource for residents and families across assigned facilities
• Support resolution of concerns and improve communication between residents, families, staff, and leadership
• Help ensure staff adherence to the company’s culture program and service standards
• Travel regularly to 10 facilities throughout Florida to provide on-site support and engagement
• Partner with facility leadership to promote employee engagement, recognition, and culture initiatives
• Support onboarding and reinforcement of culture expectations for staff
• Identify trends and opportunities to enhance resident, family, and employee experience across locations

What We Are Looking For:

• Active Certified Nursing Assistant (CNA) license in good standing (preferred but not required)
• Experience working in a long-term care or healthcare environment
• Strong communication, organization, and conflict-resolution skills
• Willingness and ability to travel regularly throughout Florida
• Valid driver’s license and reliable transportation

Background Screening Requirement:

This position requires background screening through the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Learn more: https://info.flclearinghouse.com

Avante provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, Veterans' status, national origin, gender identity or expression, age, sexual orientation, disability, gender, genetic information or any other category protected by law. In addition to federal requirements, Avante complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Avante expressly prohibits any form of workplace harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, Veterans' status or any other category protected by law. Improper interference with the ability of Avante's employees to perform their job duties may result in discipline, up to and including, discharge.