Customer Service and Culture Coordinator

The Avante Group; Sky Lake (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance coverage

Strong retirement plan

Paid time off & holidays

Tuition reimbursement

Health & wellness programs

Employee recognition programs

Collaborative work environment

Advancement opportunities

Job summary

Avante Group, Inc. is seeking a Customer Service & Culture Coordinator to support resident and family satisfaction and to ensure consistent implementation of the culture program across Florida long-term care communities.

The role requires regular travel to 10 facilities in Florida and emphasizes building relationships across teams, improving service standards, and creating a positive, service-oriented environment for residents and staff.

Qualifications

• Active CNA license in good standing (preferred but not required).
• Experience in long-term care or healthcare environment.
• Strong communication, organization, and conflict-resolution skills.
• Willingness and ability to travel regularly throughout Florida.
• Valid driver’s license and reliable transportation.

Responsibilities

• Serve as a customer service resource for residents and families across assigned facilities.
• Support resolution of concerns and improve communication between residents, families, staff, and leadership.
• Help ensure staff adherence to the company’s culture program and service standards.
• Travel regularly to 10 facilities throughout Florida to provide on-site support and engagement.
• Partner with facility leadership to promote employee engagement, recognition, and culture initiatives.
• Support onboarding and reinforcement of culture expectations for staff.
• Identify trends and opportunities to enhance resident, family, and employee experience across locations.

Skills

Communication

Organization

Conflict resolution

Travel readiness

Education

CNA license

Job description

We are currently seeking a Customer Service & Culture Coordinator - to join our team at the Avante Group, Inc corporate office!

At our company, YOU are our greatest asset!

We are excited to offer a unique opportunity for a Customer Service & Culture Coordinator to support resident and family satisfaction while helping ensure consistent implementation of our company culture program across our long-term care communities.

This is a salaried position that requires regular travel to 10 long-term care facilities throughout Florida. The ideal candidate enjoys working with people, building relationships across teams, and creating positive, service-focused environments.

Why Avante?

At Avante, we believe in providing the highest quality of care to our residents while fostering a supportive and rewarding work environment for our team.

Benefits You’ll Love:

• Competitive Compensation
• Comprehensive Insurance Coverage(Medical, Dental, Vision and more!)
• Strong Retirement Plan for Your Future
• Paid Time Off & Holidays to Recharge
• Tuition Reimbursement – Invest in Your Education
• Health & Wellness Programs to Keep You Feeling Your Best
• Employee Recognition Programs – Win prizes & an annual cruise!
• A Collaborative Work Environment – We value your voice! (Employee surveys, check-ins, & town halls)
• Advancement Opportunities – Grow Your Career with Us!

Responsibilities:

• Serve as a customer service resource for residents and families across assigned facilities

• Support resolution of concerns and improve communication between residents, families, staff, and leadership

• Help ensure staff adherence to the company’s culture program and service standards

• Travel regularly to 10 facilities throughout Florida to provide on-site support and engagement

• Partner with facility leadership to promote employee engagement, recognition, and culture initiatives

• Support onboarding and reinforcement of culture expectations for staff

• Identify trends and opportunities to enhance resident, family, and employee experience across locations

What We Are Looking For:

• Active Certified Nursing Assistant (CNA) license in good standing (preferred but not required)

• Experience working in a long-term care or healthcare environment

• Strong communication, organization, and conflict-resolution skills

• Willingness and ability to travel regularly throughout Florida

• Valid driver's license and reliable transportation

Background Screening Requirement:

This position requires background screening through the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Learn more: https://info.flclearinghouse.com

Avante provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, Veterans' status, national origin, gender identity or expression, age, sexual orientation, disability, gender, genetic information or any other category protected by law. In addition to federal requirements, Avante complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Avante expresses prohibits any form of workplace harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, Veterans' status or any other category protected by law. Improper interference with the ability of Avante's employees to perform their job duties may result in discipline, up to and including, discharge.