Customer Service and Administrative Associate

Evolving Solution Services; Chaska (MN); On-site; USD 55,000 - 60,000; Full time

Job summary

Quali Tech, LLC in Chaska, MN is seeking a Customer Service and Administrative Associate to support order entry, invoicing and office operations in a fast-paced environment. The role requires organization, clear communication and the ability to coordinate with multiple departments to ensure accurate documentation and timely service.

The successful candidate will have at least 2 years of Customer Service experience, a High School diploma or higher, and comfort with ERP systems and office

Qualifications

• High School diploma or higher.
• At least 2 years of Customer Service experience.
• Experience in manufacturing environment is highly desirable.

Responsibilities

• Serve as backup to Customer Service Manager and cover absences.
• Support order entry and processing in ERP; ensure shipment and documentation.
• Assist invoicing and memos; respond to customer inquiries.
• Coordinate customer freight deliveries and logistics.
• Collaborate across departments to resolve order delays.
• Provide general office and administrative support.
• Assist social media management and marketing support.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Vendor coordination

Office administration

Education

High School diploma or higher

Tools

Microsoft Office

ERP systems

Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Administrative Associate

Regular Full Time Clerical Quali Tech, Chaska, MN, US

10 days ago Requisition ID: 1005

Salary Range: $55,000.00 To $60,000.00 Annually

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values.

World Class Customer Service

Uncompromising Quality

Family Feel/Professionally Run

We're seeking a highly organized and action-oriented full time team member to support the execution of administrative activities related to providing QualiTech customers with superior service and support our upcoming rebrand marketing initiatives. Right candidate will be a detail-oriented individual who thrives in a fast-paced environment and can seamlessly manage multiple priorities. This role will ensure consistent messaging across various channels. This could be a great opportunity for an entry level candidate to gain experience in multiple departments in one role.

Hours - 10am to 6pm

Essential Duties and Responsibilities

Customer Service

• Serve as the primary backup to the Customer Service Manager, assisting with day-to-day tasks and covering responsibilities during absences or peak periods.
• Support order entry and processing in the ERP system, ensuring timely shipment and accurate documentation.
• Assist with invoicing, including submission to customers via email, mail, or customer systems, and process credit/debit memos as required.
• Respond to customer inquiries, documentation requests, and order updates; communicate needs, issues, or concerns to the sales team and management to ensure prompt resolution and satisfaction.
• Assist in coordinating customer freight deliveries and logistics within the company’s freight management system.
• Collaborate across departments to resolve order delays, production issues, or shipment concerns, ensuring a seamless customer experience.
• Assist in social media management, public relations outreach support and general marketing support.

Office Administrative Support

• Serve as the primary administrative point of contact for office vendors and service providers; coordinate routine service requests, troubleshoot issues, and maintain vendor contacts and contracts.
• Provide day-to-day administrative support for office operations, including facilities coordination, janitorial follow-up, entrance updates, and holiday notices.
• Manage office supply, breakroom, and general inventory needs; coordinate ordering and vendor support to ensure consistent availability.
• Maintain offsite storage records and inventory using designated tracking systems or online portals.
• Maintain standardized administrative documents, calendars, directories, and organizational charts.
• Support front desk and office communications, including voicemail management, digital displays, email distribution lists, and general office messaging.
• Coordinate seasonal office activities, including holiday décor setup and tear-down, services awards, and employee recognition (cards, and acknowledgments) in collaboration with department leadership.
• Provide general administrative and operational support, including assistance on equipment issues.

Education and Experience

• High School diploma or higher.
• At least 2 years of Customer Service or relevant experience.
• Experience in manufacturing environment is highly desirable

Knowledge and Skills

• Effective verbal and written communication skills required
• Highly organized, accurate and detail oriented
• Sales/marketing, presentation skills
• Ability to work in a team-based environment
• Good planning and execution skills
• Must be a person of high integrity, commitment, and possess a strong work ethic
• Energetic problem solver
• Capable of analyzing difficult situations and affecting an appropriate course of action.
• Computer software skills applicable to position (i.e. Microsoft Office, internet, etc.)
• Ability to think conceptually and creatively
• Must be able to work independently with some supervision