Customer Service Analytics & BI Specialist

Entergy Corporation; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Entergy in New Orleans seeks an experienced BI Analyst to develop and maintain Power BI dashboards for customer service metrics and leadership decision-making. You will design data models, enable self-service analytics, and prepare materials for external meetings across commercial and governmental stakeholders.

The role involves working with CRM data, coordinating with internal teams, and ensuring accurate, timely reporting to support business planning and performance improvements.

Qualifications

• Advanced data analysis and reporting using Power BI and BI tools.
• Ability to design dashboards and data models for self-service analytics.
• Strong communication with leadership and stakeholders.

Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports for real-time visibility into customer service metrics and KPIs.
• Design and optimize Power BI data models to support customer service analytics and self-service reporting.
• Prepare reporting materials for external customer meetings with various customer segments and stakeholders.
• Manage and report customer service data, products, and services in a CRM program.
• Maintain and improve overall customer service reporting and tracking as needed.
• Support research, data analysis, metrics, reporting, and business intelligence for the team.
• Assist in development of departmental business plans, growth metrics, and reporting.
• Support senior leaders in customer service and related initiatives.
• Identify data inconsistencies and irregularities and report issues.
• Collaborate with internal teams to gather and analyze information.

Skills

Power BI

Dashboard design

Data analysis

Self-service reporting

Stakeholder communication

Tools

CRM system

Job description

Entergy in New Orleans seeks an experienced BI Analyst to develop and maintain Power BI dashboards for customer service metrics and leadership decision-making. You will design data models, enable self-service analytics, and prepare materials for external meetings across commercial and governmental stakeholders.

The role involves working with CRM data, coordinating with internal teams, and ensuring accurate, timely reporting to support business planning and performance improvements.