Customer Service Analysts

Enegra systems; El Paso (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Enegra systems is seeking a Customer Service Analyst located in El Paso, TX. The role involves making outbound phone calls and utilizing multiple software systems for Medicare Enrollment case reviews while ensuring compliance with productivity standards.

The ideal candidate will have a background in the medical or pharmaceutical industry, a high school diploma, and the ability to communicate effectively. Experience is preferred but not mandatory.

Qualifications

• Ability to communicate with members and prescribers effectively.
• Accountability and results-driven mindset.
• Flexibility in adapting to change.

Responsibilities

• Make outbound calls to members and prescribers.
• Utilize software systems for case reviews.
• Meet mandated productivity standards.

Skills

Effective communication

Productivity management

Critical thinking

Flexibility to change

Time management

Proficient in multiple applications

Typing speed > 30 WPM

Education

High School Diploma or GED

Bachelor’s degree in related field

Job description

Must be from Medical orpharmaceutical industry

Profile: Customer Service Analysts / Contact Center

Skillset required: Productivity Management:

• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrollment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Required Qualifications:

• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM

Preferred Qualifications:

• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired

Education:

• High School Diploma or GED required
• Bachelor’s degree in related field or equivalent work experience preferred

Additional Information

Contact: 315-602-2419

Job Location

EL P A SO , TX