Customer Service Analyst

Russell Tobin; Maplewood (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the Manufacturing & Healthcare industry is seeking a Customer Service Analyst for a fully remote position. You will drive customer satisfaction through payment analysis and process improvements while collaborating with various stakeholders. This dynamic role requires strong problem-solving skills and a bachelor's degree, ideal for entry-level candidates looking to enhance their career in customer service and finance.

Benefits

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Identity theft protection

Legal support

Qualifications

• At least 2 years of experience in finance, accounting, customer service, accounts receivable/payable.
• Experience with B2B collections and financial analysis.
• Strong initiative with experience in process improvement.

Responsibilities

• Lead end-to-end issue resolution management for customer accounts.
• Analyze customer payments and credit behavior.
• Drive process improvements to enhance productivity.

Skills

Communication

Problem-solving

Organizational skills

Analytical mindset

Process improvement

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Power BI

Job description

Direct message the job poster from Russell Tobin

What are we looking for in our Customer Service Analyst?

Russell Tobin & Associates is currently seeking a Customer Service Analyst to work for our client in the Manufacturing & Healthcare industry. Apply now for consideration!

Contract: W2, 12-months

Location: 100% Remote (based in Maplewood, MN)

Pay Range: $20-22/hour DOE

Brief Summary:

As a Customer Service Analyst, you’ll play a vital role in driving customer satisfaction, payment analysis, and process improvements.

Responsibilities:

• Lead end-to-end issue resolution management for customer accounts
• Analyze customer-specific payments, delinquencies, and credit behavior
• Collaborate with sales and internal partners to resolve delinquent accounts
• Conduct thorough analysis of accounts receivable and payment behaviors
• Drive continuous process improvements to enhance productivity
• Build and maintain trust with internal and external stakeholders through timely and accurate reporting
  
  

Requirements:

• Bachelor’s degree or higher
• At least 2 years of combined experience in finance, accounting, customer service, accounts receivable/payable, or a related field
• Experience with B2B collections, dispute management, and financial analysis
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); Power BI a plus
• Excellent communication, problem-solving, and organizational skills
• Strong initiative and experience with process improvement and/or Lean Sigma projects
  
  

Preferred Skills:

• Accounts receivable & collections
• Customer service in a financial setting
• Analytical mindset and experience with credit principles
• Experience in the manufacturing or healthcare industry
  
  

Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $20-22/hour DOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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