Learning Services Operations Analyst I

Dayforce US, Inc.; Minnesota; Remote; USD 50,000 - 70,000; Full time

Job summary

Dayforce US, Inc. seeks a GLS Operational Analyst 1 to enhance training experiences through effective support and system management. This role involves working collaboratively to optimize training operations and contribute to a dynamic team dedicated to fostering knowledge and empowerment within customer interactions. Ideal candidates are adaptable, passionate about problem-solving, and bring a strong sense of ownership to their work.

Benefits

Excellent time-off policies

Wellness initiatives

Competitive pay and benefits

Opportunities for personal and professional growth

Qualifications

• Proactive mindset with problem-solving skills.
• Desire to innovate and collaborate using technology.
• Experience in Learning and Development.

Responsibilities

• Support internal and external customers with their learning needs.
• Own and optimize Learning Management Systems.
• Identify and recommend process improvements.

Skills

Problem Solving

Adaptability

Multilingual (French)

Ownership

Innovation

Education

HSC (High School Certificate)

Tools

Microsoft Excel

Salesforce

Smartsheets

Job description

Posted Monday, June 2, 2025 at 4:00 AM | Expires Saturday, August 2, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners, and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Mauritius.

About the opportunity

Join us as a GLS Operational Analyst 1 at Dayforce – where learning meets innovation.

Are you passionate about creating seamless training experiences and supporting teams that empower others through knowledge? Do you thrive in a fast-paced, tech-forward environment where your ideas and contributions truly matter? If so, we have an exciting opportunity for you!

In Global Learning Services, we believe training is at the heart of every great customer experience. As a GLS Operational Analyst 1, you'll be a key player in shaping the journey of our customers and internal teams as they engage with our world-class training programs. Reporting to the Director of Operational Practices for the GLS team, you'll support the full lifecycle of product training—from onboarding to ongoing support for our Daymakers and customers.

What you’ll get to do

• Support both internal and external customers with their learning needs, acting as the heartbeat of our training operations.
• Own and optimize our Learning Management Systems (Dayforce Learning and Dayforce Training Portal) for a smooth training experience.
• Collaborate to document actions and insights using Salesforce (SFDC), helping us improve continuously.
• Meet and exceed service expectations by delivering timely and accurate support.
• Identify and recommend process improvements to enhance internal processes.
• Grow your skills in a role that offers exposure to cutting-edge tools and technologies.

Skills and experience we value

• A proactive mindset and a passion for solving problems before they arise.
• Ability to adapt quickly in a fast-moving, evolving environment.
• Multilingual skills, especially French, are a big plus!
• Experience with Microsoft tools like Excel, Power Automate, Forms, Teams, PowerPoint, and Word.
• Intermediate knowledge of Smartsheets and a willingness to learn more.
• A strong sense of ownership and accountability, whether working independently or as part of a team.
• A desire to innovate and collaborate, using technology to elevate the training experience.

What would make you really stand out

• HSC with a minimum of 2 years’ experience in HR, Customer Service, Payroll, or IT will also be considered.
• 2+ years of relevant experience in Learning and Development.
• Certinia/CSA experience is an asset.

What’s in it for you

Dayforce values diversity and is an equal opportunity employer. We consider and embrace all individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage applications based on passion.

We support personal and professional growth through excellent time-off policies, wellness initiatives, and competitive pay and benefits.

Our community impact includes volunteer days and our charity, Dayforce Cares, providing opportunities to thrive both professionally and personally. We focus on supporting you to be the best version of yourself.

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during recruitment. If you are contacted for such requests, please refer to our fraud statement here: https://www.dayforce.com/be-aware-of-recruiting-fraud