Customer Service Agent (Return agent)

Sixt Rent - a - Car (Indianapolis International Airport); Indianapolis (IN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Training and career development

Tuition reimbursement

DailyPay and Wisely pay options

Service awards

Career advancement opportunities

Job summary

SIXT Rent a Car, a proud member of the Tom Wood Group, seeks a Customer Service Representative to join our Indianapolis Airport team. This full-time role centers on delivering a smooth rental experience by greeting customers, processing reservations, and explaining options.

Ideal candidates bring a high school diploma, customer service experience, and strong communication skills. You will work at IND, handling inquiries and ensuring excellent service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; hospitality, retail, or automotive experience is a plus.
• Strong verbal and written communication skills.
• Positive attitude and professional, courteous demeanor.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver’s license with a clean driving record.
• Ability to work indoors and outdoors in various weather conditions.
• Ability to stand or walk for extended periods and lift up to 30 pounds.

Responsibilities

• Greet customers professionally and assist them throughout the vehicle rental process.
• Process reservations, reservation modifications, and vehicle returns.
• Explain rental agreements, vehicle features, insurance options, and available upgrades.
• Conduct vehicle walk-arounds before and after rentals to document vehicle condition.
• Address customer questions, concerns, and complaints professionally.
• Coordinate with operations to ensure vehicle availability and efficient workflow.
• Maintain a clean, organized, and professional counter and work area.
• Follow all company policies, safety procedures, and customer service standards.

Skills

Verbal communication

Written communication

Customer service experience

Problem solving

Calm under pressure

Detail oriented

Education

High school diploma or equivalent

Job description

Customer Service Representative (Full-Time)

Location: SIXT Rent a Car – Indianapolis International Airport (IND)
Company: Tom Wood Group
Employment Type: Full-Time
Pay: $17.00 per hour

Schedule

Shift 1 – Morning

• Sunday–Thursday: 6:00 AM–2:30 PM
• Friday–Saturday: Off

Shift 2 – Afternoon/Evening

• Sunday–Tuesday: 1:00 PM–9:30 PM
• Wednesday–Thursday: Off
• Friday: 1:00 PM–9:30 PM
• Saturday: 10:00 AM–6:30 PM

Job Summary

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Indianapolis International Airport location.

This role is ideal for individuals who enjoy working with people, solving problems, and thriving in a fast-paced environment while providing customers with a smooth and positive rental experience.

Key Responsibilities

• Greet customers professionally and assist them throughout the vehicle rental process.
• Process reservations, reservation modifications, and vehicle returns.
• Explain rental agreements, vehicle features, insurance options, and available upgrades.
• Conduct vehicle walk-arounds before and after rentals to document vehicle condition.
• Address customer questions, concerns, and complaints professionally.
• Coordinate with operations to ensure vehicle availability and efficient workflow.
• Maintain a clean, organized, and professional counter and work area.
• Follow all company policies, safety procedures, and customer service standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; hospitality, retail, or automotive experience is a plus.
• Strong verbal and written communication skills.
• Positive attitude and professional, courteous demeanor.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to work indoors and outdoors in various weather conditions.
• Ability to stand or walk for extended periods and lift up to 30 pounds.

Compensation and Benefits

Pay: $17.00 per hour

Benefits include:

• Paid time off (PTO) and vacation
• Paid holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Training and career development opportunities
• Tuition reimbursement
• DailyPay and Wisely pay options
• Service awards
• Career advancement opportunities within the Tom Wood Group

About the Tom Wood Group

The Tom Wood Group is a family-owned, locally operated organization with more than 50 years of experience operating automotive dealerships and rental services across the Midwest and New Zealand.

Our culture is built around five core values:

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

Pre-Employment Requirements

All offers of employment are contingent upon successfully completing the following:

• Criminal background check
• Motor vehicle record review
• Social Security number verification
• Drug screening

Equal Opportunity Employer: The Tom Wood Group is an Equal Opportunity Employer.