Premium Lane Concierge — Airport Checkpoint Specialist

VIP Hospitality; SeaTac (WA); On-site; USD 37,000 - 50,000; Full time

Job summary

VIP Hospitality LLC is seeking a Premium Lane Service Agent at SEA International Airport to support premium checkpoint operations and ensure a welcoming guest experience. You will assist travelers, verify access, manage flow, and maintain smooth operations in a fast-paced airport setting.

The role requires strong communication skills, the ability to stay calm under pressure, and flexibility to work early mornings, evenings, weekends, and holidays.

Qualifications

• Must have strong customer service and communication skills.
• Ability to work independently in a fast-paced airport environment.
• Reliable, self-motivated, and adaptable to changing operational needs.
• Must be able to stand and walk for extended periods during shifts.
• Basic proficiency using phones, tablets, and communication devices.
• Ability to maintain professionalism and composure under pressure.
• Must be able to obtain and maintain Port of Seattle and TSA security credentials.
• Must be able to pass a background check and airport badging requirements.

Responsibilities

• Welcome travelers and verify boarding passes for premium lane access.
• Manage passenger flow and maintain organized entry into premium security lanes.
• Provide clear directions and answer traveler questions regarding checkpoint procedures and airport navigation.
• Monitor operational areas and report safety, security, maintenance, or service concerns.
• Assist guests with kiosks, wheelchairs, and luggage carts as needed.
• Maintain awareness of passenger traffic conditions and adjust support based on operational demand.
• Utilize radios, phones, tablets, and other communication devices to support daily operations.
• Support emergency response procedures and follow all airport safety protocols.
• Maintain a professional appearance in compliance with uniform and grooming standards.
• Remain active and mobile throughout the shift, including extended periods of standing and walking.
• This position requires flexible availability, including early mornings, evenings, weekends, and holidays.

Skills

Customer service

Communication

Airport environment

Mobility/standing

Teamwork

Job description

VIP Hospitality LLC is seeking a Premium Lane Service Agent at SEA International Airport to support premium checkpoint operations and ensure a welcoming guest experience. You will assist travelers, verify access, manage flow, and maintain smooth operations in a fast-paced airport setting.

The role requires strong communication skills, the ability to stay calm under pressure, and flexibility to work early mornings, evenings, weekends, and holidays.