Inbound Technical Support Openings (Immediately Hiring)

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is seeking entry-level Technical Support Representatives in Wichita, KS. Your role will involve troubleshooting customer issues and providing general support through inbound phone interactions. The position includes on-the-job paid training, with no prior contact center experience required. Candidates should be reliable and have excellent communication skills, with opportunities for growth and advancement.

The role includes perks such as paid time off, health benefits after 60 days, and a fun, engaging work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem solving.
• Accurately document and process customer claims.

Skills

Excellent communication skills

Basic knowledge of Microsoft Office Suite

Ability to troubleshoot and resolve conflicts

Customer service oriented

Strong team orientation

Education

High school diploma or equivalent

Job description

INBOUND TECHNICAL SUPPORT OPENINGS

Wichita, KS

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. This entry‑level position offers on‑the‑job paid training; prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back‑office support is a plus. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job.

RESPONSIBILITIES

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first‑call resolution through problem solving and effective call handling.
• Research systems to find missing information as applicable and coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base and training to answer customer questions while following required scripts, policies, and procedures.
• Comply with requirements concerning confidential and personal information.
• Escalate customer issues to the appropriate staff and management as needed.
• Attend meetings and training, and review new training material to stay up‑to‑date on program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

QUALIFICATIONS

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and the ability to build relationships with team members and customers.

PREFFERED (NOT REQUIRED)

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION & BENEFITS

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings: Secure your future with retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit or stand for long periods while using a computer and telephone headset. The employee may be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; and move objects up to forty (40) pounds.

DIVERSITY AND EQUALITY

At MCI, we embrace differences and maintain a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. We comply with all applicable laws and regulations concerning discrimination and accommodation. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements.