Customer Service Agent, Admin

DSV - Global Transport and Logistics; Lower Nazareth Township (Northampton County); On-site; USD 23,419 - 26,174; Full time

Job summary

DSV - Global Transport and Logistics in Lower Nazareth is looking for a Customer Service Agent, Admin. This role involves managing label control, assisting with yard coordination, and performing various administrative tasks.

The ideal candidate has a high school diploma or GED, with 1–3 years of relevant experience, and is proficient in computer skills, especially in MS Office applications.

The expected pay range for this role is $17.00–$19.00 per hour, influenced by experience and qualifications.

Qualifications

• High school diploma or GED required.
• 1–3 years’ experience in inventory control or warehousing administrative work.
• Proficiency with Excel and computer literacy required.

Responsibilities

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily.
• Use Y/WMS system to communicate outbound pulls and plugs to yard drivers.
• Complete computer data entry for shipments and issue seals to loaders.
• Maintain cleaning and order in the work area and ensure warehouse security.
• Perform other duties as assigned, may require overtime.

Skills

Intermediate computer skills

Proficient in MS Office applications

RF scanners

Strong attention to detail

Effective communication skills

Education

High school diploma or GED

1–3 years’ experience in inventory control or warehousing

Job description

Overview

DSV - Global transport and logistics

DSV is a global transport and logistics company with a history dating back to 1976. We operate in more than 80 countries to support customers with storage, packaging, labeling, processing and clearing of goods across the supply chain.

Location: USA - Lower Nazareth, Easton-Nazareth Highway
Division: Solutions
Job Posting Title: Customer Service Agent, Admin
Time Type: Full Time

Position Summary

The Customer Service Agent, Admin has the primary responsibility for label control, yard coordination, and administrative functions in support of the outbound (Shipping and Picking) operation. The Admin communicates issues to outbound supervisors in a timely manner. Proficiency with Excel and computer literacy is required.

Responsibilities

• Label Control: Prepare, distribute, and reprint all labels for carton/pallet pickers daily. Maintain a clear, consistent label flow to support safe, accurate, and productive picking. Track and document all labels issued.
• Yard Coordination: Use Y/WMS system to communicate outbound pulls and plugs to yard drivers daily. Assist supervisors to ensure trailers are properly chocked and green light is active before movement or loading begins.
• Administrative Functions: Complete computer data entry for shipments. Issue seals to loaders. Verify information (seal number, trailer number, store number, etc.) to prepare Bills of Lading (BOLs) for outbound loads. Schedule LTL carriers for pickup. Print work assignments for replenishment drivers. File outbound paperwork neatly. Multitask with urgency. Support outbound supervisors by tracking downtime sheets. Interact professionally with management, peers, customers, and visitors.
• Safety, Sanitation, Security: Maintain a clean and orderly work area. Ensure warehouse security and proper safeguarding of seals and sensitive documents. Distribute and collect tools/equipment (RF guns, etc.) and report issues promptly. Operate in a safety-conscious manner and in accordance with OSHA and MSDS standards.
• Other Duties: Safe use of powered equipment, RF scanners, computers, and printers. Follow company policies, guidelines, ISO procedures. Exposure to varied environmental conditions. Heavy lifting as needed. Repetitive motions such as walking, standing, bending, and reaching. Duties may vary by work function and associates may assist in other areas. Perform other duties as assigned. May require overtime as dictated by business needs.

Qualifications

Minimum Required Qualifications

• High school diploma or GED
• 1–3 years’ experience in inventory control or warehousing administrative work

Skills, Knowledge and Abilities

Computer Skills

• Intermediate computer skills
• RF scanners
• Proficient in MS Office applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic to intermediate level for quantities verification, inventory counting, and related tasks

Other

• Strong attention to detail and accuracy
• Ability to work with minimal supervision
• Adaptability to change; thrive in a fast-paced environment
• Effective communication skills

Physical Demands

• Occasionally: bending
• Frequently: walking and standing
• Constantly: sitting
• Lift/Carry: 11–20 pounds; reach above shoulder, squat, or kneel

Work Environment

Work may involve exposure to varied conditions; noise level is typically low to moderate. Reasonable accommodations may be made for qualified individuals with disabilities.

Compensation and Benefits

For this position, the expected base pay range is $17.00–$19.00 per hour. Actual compensation will be determined based on experience, skills, education, certifications, and location, in accordance with applicable laws and company policy. Benefits details are available through the DSV Benefits Showcase and may vary by location and division.

EEO Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation during the application process, please contact Human Resources at [e-mail].

About DSV

DSV – Global transport and logistics. Visit dsv.com for more information.