Customer Service Agent, Admin

DSV Road GmbH; Hazle Township (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

DSV – Global Transport and Logistics in Hazle Township, PA is seeking a Customer Service Agent, Admin to support outbound operations. You will handle label control, yard coordination and administrative tasks, ensuring accurate data and timely communication with outbound supervisors.

The role requires Excel proficiency, computer literacy and the ability to multitask in a fast-paced warehouse environment. You will work with RF scanners and the WMS to support shipping, loading and documentation

Qualifications

• Must have a high school diploma or GED.
• 1-3 years’ experience in inventory control or warehousing admin experience.
• Excel experience and computer literacy required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with Warehouse Management Systems (WMS) and RF scanners preferred.

Responsibilities

• Label Control: prepare, distribute, and reprint all labels for carton/pallet pickers daily; track and document labels.
• Yard Coordination: communicate outbound pulls and plugs to yard drivers using the Y/WMS; ensure trailers are ready for loading.
• Administrative Functions: data entry for shipments; issue seals; prepare Bills of Lading (BOLs); schedule LTL pickups; file outbound paperwork.
• Safety, Sanitation, Security: maintain a clean work area and secure seals/documents; follow OSHA and MSDS standards.
• Other duties: operate RF scanners, use MS Office, and support supervisors; overtime may be required.

Skills

Excel experience

Computer literacy

Attention to detail

Multitasking

Ability to adapt to change

Education

High school diploma or GED

1-3 years’ experience in inventory control or warehousing admin

Tools

Warehouse Management Systems (WMS)

RF Scanners

MS Office Applications

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division: Contract Logistics
Job Posting Title: Customer Service Agent, Admin
Time Type: FTE

POSITION SUMMARY

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.

ESSENTIAL DUTIES AND RESPONSIBILITIES Label Control:

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.

Yard Coordination:

• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

Administrative Functions:

• Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.

Safety, Sanitation, Security:

• Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard

OTHER DUTIES

• Safe use of powered equipment, RF scanners, computers, and printers.
• Follow company policies, guidelines, and ISO procedures
• Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)
• Repeated heavy lifting over 25 pounds as needed
• Repetitive motion consisting of (but not limited to) walking, climbing, and carrying
• Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping
• Details may vary dependent on work function – the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 1-3 years’ experience working in inventory control or warehousing admin experience.

Certificates, Licenses, Registrations or Professional Designations

• None

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• RF Scanners
• Proficient MS Office Applications

Language Skills

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

• 1-2 years’ experience working in a warehouse/logistics/distribution environment
• 1-2 years’ experience working with Warehouse Management Systems (WMS)

PHYSICAL DEMANDS

Occasionally

Frequently

• Walking and Standing

Constantly

Ability to Lift/Carry and Push/Pull

• Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.