Customer Service Agent - $16.00

Fox Rent A Car Inc.; West Palm Beach (FL); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Descripción de la vacante

Fox Rent A Car Inc. is seeking a Customer Service Agent to be the face of the brand at our West Palm Beach location. You will prepare and inspect vehicles, assist customers with rentals, returns, and exit procedures, and ensure a smooth, welcoming experience from pickup to drop-off.

Responsibilities include maintaining the ready line, guiding customers, and handling paperwork with care, while upholding safety and quality standards across all touchpoints.

Formación

• Valid driver's license is required.
• High school diploma or equivalent required.

Responsabilidades

• Prepare, clean, and ready vehicles; maintain an organized ready line area.
• Inspect vehicles for quality; pull those needing servicing.
• Facilitate vehicle exchanges, swaps, or upgrades per customer requests.
• Assist customers in locating rental vehicles and with luggage as needed.
• Support vehicle flow by moving and parking within the facility.
• Complete and verify checkout slips for each vehicle.
• Welcome returning customers and inspect vehicles for damage, mileage and fuel.
• Secure keys and remove personal belongings; document issues.
• Review final rental contracts and explain charges to customers.
• Greet, verify documents, and manage exit booth interactions.

Conocimientos

Top-notch people skills

Troubleshooting with a smile

Patience and understanding

Educación

Valid Driver's License

High School Diploma or equivalent

Descripción del empleo

Job Description

Every touchpoint matters — and you make each one count. At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.

Your Primary Focus Is To As a Ready Line Agent: Maintain a clean, organized, and presentable ready line area Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up Inspect vehicles for quality standards and promptly pull any that need servicing Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests Confirm that an adequately completed checkout slip accompanies each vehicle Assist customers in locating their rental vehicle and help with luggage when necessary Support the efficient flow of vehicles by moving and parking cars within the facility as needed Perform other duties as assigned to support business needs and objectives As a Return Agent: Provide a warm, friendly welcome to all returning customers Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels Secure vehicle keys and ensure all personal belongings are safely removed Complete and submit the required paperwork to notify management of any mechanical damage or issues Review the final rental contract with the customer, clearly explaining all charges Perform other duties as assigned to support business needs and objectives As an Exit Booth Agent: Verify the completion and correctness of customer rental agreements before finalizing checkouts Greet customers with enthusiasm and professionalism as they exit the facility Efficiently scan and manage all necessary documents Obtain the customer's signature on the checkout slip Keep the exit booth clean and organized, inside and out Send customers off with a safe journey and helpful local information Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid Driver's License
• High School Diploma or equivalent

Skills

• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience

Benefits

• Medical
• Vision
• Dental
• 401k
• Employee Discounts
• Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

Diversity Statement

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Company Overview

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !