Customer Service Agent

POOLCORP; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO & Holidays

Life Insurance

Tuition assistance

Employee discounts

Job summary

POOLCORP in Tempe, AZ is hiring a Customer Service Agent to deliver excellent phone support to customers, process orders, and grow sales. The role works Monday–Friday with occasional Saturdays, and offers a robust benefits package and performance bonuses.

You will build relationships, upsell products, and coordinate with sales and purchasing to meet customer needs. Minimum two years inside sales, HS diploma, and strong communication are required.

Qualifications

• Minimum 2 years inside sales associate experience.
• Strong selling techniques with a track record of meeting goals.
• Excellent written and verbal communication skills.

Responsibilities

• Places and answers calls from existing and potential customers to solicit business and follow up on needs.
• Builds relationships by understanding customer needs and buying habits.
• Processes orders quickly and accurately; cross-sells and upsells.
• Communicates pricing, product updates, deliveries and terms.
• Updates sales team on customer additions/changes and follows up on issues.

Skills

Inside sales

Customer service

Communication skills

Product knowledge

Education

High School Diploma or GED

Job description

Location: NPT Tempe, AZ - 235; 2440 West University Dr, Tempe, Arizona - 85281

Pay: $17.00 - $23.00 / hour and up to $2,500 through our performance bonuses

Work Hours: Monday - Friday, 7:00 a.m. to 4:00 p.m.; occasional Saturdays, 8:00 a.m. to 11:00 a.m.

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect?

The Customer Service Agent provides excellent customer service over the phone by responding to customers’ needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

On a daily basis our Customer Service Agent:

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.
• Communicates pricing, product updates, deliveries and terms.
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.
• Updates sales team of customer additions and/or changes.
• Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.
• Researches and studies the market to stay aware of competitive situations.
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
• Reviews open sales orders, open purchase orders, and open transfers weekly.
• Works with accounts receivable department when necessary to assist in collecting on past due accounts.
• Other job duties may be assigned.

What You Will Need:

• High School Diploma or GED.
• Strong product knowledge in the swimming pool and spa industry.
• A minimum of 2 years of inside sales associate experience.
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Strong communication skills, both written and verbal.
• To be 18 years of age or older to apply.

Looking to work for the best in the industry?
Look no further than POOLCORP, the world’s leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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