Customer Service Agent

Dinamic AS Group; Hartford (CT); On-site; USD 34,000 - 39,000; Full time

Job summary

Dinamic AS Group in Hartford, CT seeks a dedicated Customer Service Agent to be the primary contact for clients, resolving inquiries and delivering exceptional service in a collaborative team setting.

The role emphasizes professionalism, accuracy, and a willingness to learn new systems, with a clear path for career growth, comprehensive training, competitive salary, mentorship, and ongoing development opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Positive attitude with a customer-first mindset.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team environment.
• Detail-oriented with effective problem-solving skills.
• Basic computer proficiency and willingness to learn new systems.
• Professional demeanor and strong work ethic.

Responsibilities

• Deliver professional and friendly customer service to clients and visitors.
• Respond to customer inquiries with accuracy and efficiency.
• Resolve customer concerns while maintaining a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure timely solutions.
• Assist customers with product and service information.
• Support daily administrative and operational activities as needed.
• Uphold company standards for professionalism and customer satisfaction.

Skills

Communication

Interpersonal skills

Customer-first mindset

Organizational skills

Team player

Problem-solving

Computer literacy

Professional demeanor

Job description

At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork, and outstanding service. Our team is dedicated to creating memorable experiences while providing employees with opportunities to grow, develop new skills, and build rewarding careers in a collaborative environment.

Job Description We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing outstanding service, resolving inquiries, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a collaborative environment.

Responsibilities

• Deliver professional and friendly customer service to clients and visitors.
• Respond to customer inquiries with accuracy and efficiency.
• Resolve customer concerns while maintaining a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure timely solutions.
• Assist customers with product and service information.
• Support daily administrative and operational activities as needed.
• Uphold company standards for professionalism and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Positive attitude with a customer-first mindset.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team environment.
• Detail-oriented with effective problem-solving skills.
• Basic computer proficiency and willingness to learn new systems.
• Professional demeanor and strong work ethic.

Additional Information

• Competitive Salary: $34,000 – $39,000 annually.
• Career growth and advancement opportunities.
• Comprehensive training and ongoing professional development.
• Supportive and collaborative work environment.
• Skill development through hands-on experience and mentorship.
• Stable full-time position with long-term career potential.
• Performance recognition and opportunities for increased responsibility