Customer Service Agent

Arias Agency; Canonsburg (Washington County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Growth and advancement opportunities

Job summary

Arias Agency is hiring a Customer Service Specialist in Canonsburg, Washington County. You will be responsible for delivering high-level service and satisfaction while addressing client needs. Duties include handling calls, scheduling appointments, and reviewing client policies.

The ideal candidate is driven, possesses excellent communication skills, and is detail-oriented. The company offers paid training and opportunities for career advancement within a supportive environment.

Qualifications

• Driven and motivated to be successful.
• Excellent customer relation skills and communication.
• Strong organizational skills and attention to detail.
• Service oriented with call center experience preferred.
• Knowledgeable in Windows and thorough PC skills.
• Flexible and adaptable to change with excellent time management.

Responsibilities

• Ensure a high level of service and satisfaction.
• Handle inbound/outbound calls and scheduling new appointments.
• Conduct client policy reviews and data entry.
• Service requested benefits and provide growth opportunities.

Skills

Customer relation skills

Communication

Organizational skills

People oriented

PC skills

Time management

Tools

Windows

Data entry software

Job description

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career.

Job Description

The Customer Service Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. Growth and advancement opportunities are available.

Qualifications

• Be driven and motivated to being successful
• Have excellent customer relation skills and communication
• Have strong organizational skills and attention to detail
• Be service oriented/ people person/ call center experience preferred
• Be knowledgeable in Windows and thorough PC skills
• Flexible and adaptable to change with excellent time management

Additional Information

All your information will be kept confidential according to EEO guidelines.