Customer Service Agent

Foxfruit; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Fox Fruit in Atlanta, GA is seeking a friendly Customer Service Agent to provide professional assistance, build positive customer relationships, and support a high-quality experience. This role involves addressing product questions, identifying customer needs, collaborating with the team, and participating in ongoing training to grow service skills.

The ideal candidate thrives in fast-paced environments, communicates clearly, and values accuracy, teamwork, and a proactive approach to solving

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Organizational and multitasking skills; ability to learn quickly.

Responsibilities

• Assist customers with questions about products and services.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain positive customer relationships.
• Respond to customer inquiries and routine concerns.
• Assist with customer retention and business growth opportunities.
• Maintain accurate customer information and activity records.
• Communicate customer feedback and needs to team members.
• Collaborate with colleagues to achieve service objectives.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Listening

Problem solving

Organizational skills

Multitasking

Teamwork

Customer service mindset

Education

High school diploma or equivalent

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Job Summary

We are seeking a friendly and motivated Customer Service Agent to provide professional assistance, build positive customer relationships, and support a high-quality customer experience. This is an excellent opportunity for someone who enjoys working with people, solving problems, and developing strong communication and service skills.

Responsibilities

• Assist customers with questions about products and services.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain positive customer relationships.
• Respond to customer inquiries and routine concerns.
• Assist with customer retention and business growth opportunities.
• Maintain accurate customer information and activity records.
• Communicate customer feedback and needs to team members.
• Collaborate with colleagues to achieve service objectives.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching