Customer Support Advocate- Business Advantage OG&E Location: Oklahoma Category: Customer Service

Electricenergyonline; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Business Customer Account Rep I to engage with business customers, resolve inquiries, and promote efficient energy use. The role involves analyzing energy patterns, addressing technical concerns, and maintaining customer relationships. Ideal candidates will have strong customer service skills and some sales experience. Bilingual candidates are preferred.

Qualifications

• 1 year of OGE call center experience or 3 years of sales/account management experience.
• Spanish bilingual skills are strongly preferred.

Responsibilities

• Assess customer energy usage patterns and advise on efficient consumption.
• Resolve issues related to new and existing services.
• Manage customer relationships within assigned territory.

Skills

Customer Service

Sales

Energy Efficiency

Technical Solutions

Education

High School Diploma/GED

Job description

Job Description:

JOB INFORMATION

Job Title: Business Customer Account Rep I

Grade: Non-Exempt 36

Job Code: 126861

JOB SUMMARY

Work with business customers and market segments to resolve questions and problems using standardized and non-standardized processes. Develop an understanding of customer use of OGE products and services to provide technical solutions, resources, and advice to improve the efficient use of OGE products. Identify and close sales opportunities. Drive continuous improvement by suggesting process enhancements to prevent customer issues.

LEVEL OF RESPONSIBILITY

Perform routine duties under direct supervision, responding to questions within established standards and following procedures.

ESSENTIAL FUNCTIONS

• Assess customer energy usage patterns and trends to advise on efficient energy consumption, including rate comparisons across accounts.
• Discuss energy efficiency opportunities with customers, including load factor and reactive power improvements.
• Maintain a safe work environment in accordance with company policies.
• Resolve issues related to new and existing services.
• Coordinate with Account Executives on large commercial and industrial accounts for issue resolution, sales opportunities, and contract management.
• Proactively communicate with customers about energy programs, products, services, and events.
• Address technical concerns related to the power distribution system, company tariffs, and products.
• Visit customer locations as SME and independently for non-shared accounts.
• Manage customer relationships within assigned territory.
• Analyze and summarize customer data to identify opportunities and requests.
• Review customer energy usage to recommend products and solutions.
• Resolve product or service issues by identifying root causes and providing solutions, with proper follow-up.
• Perform other duties as assigned.

REQUIREMENTS

• High School Diploma/GED and 1 year of OGE call center experience, or
• 3 years of sales/account management experience.

PREFERRED QUALIFICATIONS

• Spanish bilingual skills are strongly preferred.
• Prior experience in an OGE Call Center.