Customer Service Advocate I

Centene Corporation; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization in health care is seeking a Customer Care professional to assist its 28 million members. This remote position involves resolving inquiries while maintaining high performance standards in a fast-paced contact center. The role requires a High School diploma and emphasizes communication and multitasking skills, offering competitive pay and benefits.

Benefits

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Qualifications

• Entry-level position typically requiring little or no previous experience.
• Experience interacting and multitasking using multiple systems and programs preferred.

Responsibilities

• Receives and responds to routine member and/or provider inquiries.
• Serves as the front-line resolution advocate on various inquiries, requests, or concerns.
• Maintains performance and quality standards in a high pace contact center environment.

Skills

Communication

Multitasking

Education

High School diploma or GED

Job description

2 days ago Be among the first 25 applicants

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

This is a remote position.

Shifts can vary but will fall within the hours of 1030AM-730PM CST.

Bilingual In Spanish Highly Preferred.

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Education/Experience Requires a High School diploma or GED

Entry-level position typically requiring little or no previous experience

Experience interacting and multitasking using multiple systems and programs simultaneously preferred.Pay Range $16.01 - $22.98 per hour

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care and Insurance

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