Service Advocate - Ops

CVS Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

CVS Health is seeking a Health Advocate to join their Healthy Outcomes Team. This full-time role involves telephonic interaction with members to facilitate important health screenings and resources. Candidates should have strong listening skills, a high school diploma, and experience in healthcare or call centers. Bilingual applicants are highly preferred. The role offers competitive pay and comprehensive benefits.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Tuition assistance

Qualifications

• 2+ years in call center or outreach involving members/consumers.
• 3+ years in a healthcare setting.
• Bilingual or multilingual candidates preferred.

Responsibilities

• Inbound and outbound calls to assist members with healthcare.
• Deliver educational support to members to improve health decisions.
• Document interactions in members' health records.

Skills

Active listening

Interpersonal skills

High computer literacy

Knowledge retention

Ability to handle pressure

Education

High School Diploma or G.E.D.

Tools

Windows

Digital communication tools

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Is your passion helping others? Are you a dynamic communicator? A team player ? Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities .

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors . Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

You will talk to provider s and member s to assist with important health services, medications , and resources to improve Star health outcomes.

Your key responsibilities are:

Inbound and outbound calls to members and providers to help getting services like healthcare visits , screenings, vaccination s , or medication refill s .

Working through barriers that stand in the way of our members’ good health

Delivering the best member experience through professional empathetic conversations

Provide important education to members to help them make good health decisions that improve their health

Accurately document conversations in the member’s health record

Your key abilities are:

High-energy engagement to provide exceptional service

E mpath etic , curi ous , with an enthusiasm for learning

Knowledge retention and recall to answer questions and resolve issue s

Desire to understand and meet our members’ needs and escalate issues for resolution

Speed and efficiency to meet business metrics and goals.

Ability to handle pressure and to stay calm and positive in all situations

Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

Ability to absorb and apply new and changing information.

Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Required Qualifications:

Strong active listening and interpersonal skills

High computer literacy, including ability to troubleshoot issues

Proficiency with Windows and web-based applications and digital communication tools

Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace

Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted )

Education and Certification Requirements :

High School Diploma or G.E.D.

Preferred Qualifications:

Bilingual or multilingual candidates heavily preferred.

Experience with HEDIS screening measures

Experience with behavior change

2+ years of e xperience with call center or outreach involving members/consumers

3+ years of experience in a healthcare setting

Medical certification (certified nursing assistant, medical assistant, etc.)

Anticipated Weekly Hours

40

Education and Certification Requirements :

• High School Diploma or G.E.D.

Preferred Qualifications:

• Bilingual or multilingual candidates heavily preferred.

• Experience with HEDIS screening measures

• Experience with behavior change

• 2+ years of e xperience with call center or outreach involving members/consumers

• 3+ years of experience in a healthcare setting

• Medical certification (certified nursing assistant, medical assistant, etc.)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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