Customer Service Phone Advocate I

ourhrconnect; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Life Insurance PTO

On-site cafeterias and fitness centers

Education Assistance

National discounts

Job summary

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to join our team in Florence, SC. You will respond to telephone inquiries with prompt, accurate, and courteous service, and perform research as needed to resolve questions.

As a member of the PGBA location, you will work a full-time 40-hour week, Monday through Friday, 8:00am to 5:00pm, onsite at 200 North Dozier Boulevard, Florence, SC 29501.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and strong customer service skills.
• Ability to learn and operate multiple computer systems.

Responsibilities

• Respond to telephone inquiries promptly, accurately, and courteously.
• Document inquiries and perform minor adjustments as needed.
• Coordinate with departments to resolve problems and research priority inquiries.

Skills

Verbal communication

People skills

Organizational skills

Stress management

Judgment

Customer service

Multisystem proficiency

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Basic computer skills

Word processing, spreadsheets, databases

Job description

Summary

We are currently hiring for a Customer Service Phone Advocate I to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Location

PGBA

Logistics

This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work a shift from 8:00am to 5:00pm. Training will be from 8:00am to 5:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.

What You'll Do

• Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
• Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You'll Need

• Required Education: High School Diploma or equivalent
• Required Skills and Abilities: Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills. Standard Office Equipment.
• Preferred Education: Associate Degree.
• Preferred Work Experience: 2 years-customer service or call center experience.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Work Environment

Typical Office Setting

Our Comprehensive Benefits Package Includes the Following

• We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance - Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition - National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally pr