Customer Service Advocate / Collector

Car City; Wyoming (MI); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with 20% match

Paid time off and holidays

Job summary

Orbit Leasing in Michigan is seeking a Customer Service Advocate / Collector who is customer-service driven with strong problem-solving and multitasking abilities. This role offers a full-time schedule and opportunities to impact customers' credit rebuilding journey.

You will handle high call volumes, take payments, arrange payment plans, and communicate across phone, email, text, and letters in a fast-paced, compliant office setting. Prior collections or customer service experience is preferred.

Qualifications

• High School diploma or GED required.
• Customer service and/or collections experience.
• Full-time availability Mon-Fri 8am-6pm with occasional Saturdays.

Responsibilities

• Answer a high number of incoming calls daily.
• Make a high number of outgoing calls daily.
• Take and process payments via credit card or check over the phone.
• Make payment arrangements with customers.
• Communicate with customers via phone, email, text, and letters.
• Maintain compliance with policies and training; perform other duties as assigned.

Skills

Customer service

Collections experience

Attention to detail

Communication skills

Teamwork

Multitasking

Education

High School diploma or GED

Job description

Position: Customer Service Advocate / Collector
Company: Orbit Leasing

About Orbit Leasing

Since 2002, Orbit Leasing has proudly served customers across Michigan and Northern Indiana by providing reliable transportation to individuals with less-than-perfect credit. Our mission goes beyond car sales - we help our customers rebuild credit, regain stability, and move forward with confidence.

Why Choose Orbit Leasing?

At Orbit Leasing, you're not just taking a job - you're joining a company that values hard work, dedication, and results. We foster a collaborative environment that supports growth, celebrates integrity, and rewards those who take pride in their work. If you're looking to build a long-term career in a fast-paced, mission-driven company, we want to hear from you.

Benefits

Medical, dental, vision, supplemental insurance options, 401(K) with 20% contribution match, PTO, holiday pay, YMCA gym discount, free coffee machine at work, as well as many national corporate discounts and purchase programs. Are you looking for a career with a stable company that promotes employee engagement? We celebrate 5, 10, 15+ year work anniversaries frequently.

Position Summary

We are seeking a Customer Service Advocate / Collector that is customer service driven, has strong problem-solving abilities and multi-tasking skills. An individual that is goal-oriented and wants to excel in their career. If you are self-driven and wanting the next step in your career in customer service and in an office environment, don't hesitate to apply!

Responsibilities

• Using customer service skills, active listening, and critical thinking to best assist customers and build relationships
• Answering a high number of incoming calls daily
• Making a high number of outgoing calls daily
• Taking and processing payments via credit card or check over the phone
• Making payment arrangements
• Communicating with customers via phone, email, text, and letters
• Minimum amount of skip tracing
• Other duties as assigned to conduct business

Qualifications/Requirements

• High School diploma or GED
• Customer Service and/or collections experience
• Full-time availability Monday-Friday between 8am-6pm with potential for a half day within a set 40-hour weekly schedule and typically 2 Saturdays per month from 9am-1pm - overtime potential (flexible to work overtime as needed)
• Strong attention to detail
• Excellent written/verbal communication (proper documentation and interpersonal communication)
• Ability to work independently and as part of a team in a fast-paced environment
• Strong multi-tasking skills, ability to maintain accuracy, and stay organized
• Complete work responsibilities/tasks in a timely manner
• Ability to ask thoughtful questions and seek clarification as needed to understand customer needs, processes, and job responsibilities
• Consistently follow all compliance requirements, including departmental and company-wide policies, procedures, and training
• Team leadership preferred
• Physical demands: sit for extended periods of time while on the phone and use dual computer screens

Equal Opportunity Employer

Orbit Leasing is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are respected and empowered to succeed.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check.

Hourly, Non-Exempt Wage: $20.50-21.50 (determined by whether the candidate has collections experience and the number of years of relevant experience)
Monthly Bonus Eligibility after successful completion of training that typically takes 30-60 days

Gross Annual Income Range (Including Bonus):

$44,000-54,000

Car City | Orbit Leasing | Reliable Auto Finance