Customer Service Advisor - Work-from-Home - US

Transcom; Idaho; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

$17.50 USD starting pay

Performance incentives

Day, Bi-Weekly, Direct Deposit Pay

Health benefits for you and family

401(k) employer match

Paid vacation

Equipment provided

100% remote work

Career growth opportunities

Transcom employee status

Job summary

Transcom is hiring a Customer Service Advisor to support customers from a home-based role in the United States. You’ll answer questions about skincare and cosmetics, explain product changes, and guide customers towards suitable alternatives.

Training is provided, with full-time hours and remote collaboration with a nationwide team. The position emphasizes listening, empathy, and step-by-step guidance while handling high-volume inquiries.

Qualifications

• Excellent English written and verbal communication required.
• Able to type at least 25 wpm and use multiple applications daily.
• Willingness to follow procedures and adhere to policies.
• Comfortable working remotely in a structured, full-time schedule.
• Experience in skincare/cosmetics customer service is preferred.

Responsibilities

• Answer product questions and explain changes in formulations.
• Provide recommendations and information about similar products.
• Record and monitor customer feedback to improve services.
• Handle safety reports and coordinate with partners as needed.

Skills

Excellent English communication

Active listening

Typing 25 wpm

Multitasking

Confident with remote work

Education

High School Diploma or equivalent

Tools

General computer knowledge

Job description

General Information

Location

Work at Home

Job ID

13462

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Do you love skincare and cosmetics?

Do you love helping people and sharing your knowledge about skincare and cosmetics?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of your home?

What's in it for YOU!

• $17.50 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Customer Service Advisor!

You’ll be the friendly voice of our client to support their customers with answering questions about products, explaining changes in product formulations, informing customers about similar products and making recommendations, handling safety reports about products, communicating with influencers and partners interested in collaboration or product samples, monitoring and recording user feedback to improve services and products.

What we are looking for:

• Effortlessly engage with callers, actively listen, analyze, and make recommendations
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and written requests from customers.
• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 25 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathyAbility to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Experience in a customer service role supporting skincare and cosmetics, preferred
• Previous call center and/or work from home experience, preferred

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV

*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 30 miles of the Greenville site.

Work at Home Requirements:

• Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!