Customer Service Advisor - Uncapped Commission

EE; Bellevue (ID); On-site; USD 33,000 - 34,000; Part time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts EE/BT

Job summary

EE North Tyneside (Newcastle upon Tyne) is seeking a customer-focused sales advisor for the Newcastle Sales Team. You will speak with customers over the phone, understand their needs, and match them with EE products and services, from mobile to home solutions.

The role is fast-paced with flexible shifts, including 3pm-9pm, part-time options of 20 or 25 hours per week. Training is provided and incentives/commission come on top of a starting salary.

Qualifications

• Excellent communication skills
• Customer-centric mindset
• Ability to adapt and meet targets

Responsibilities

• Speak with customers over the phone to understand needs
• Match customers with EE products and services
• Build relationships and achieve targets

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR Start date: May 2026

Salary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Part time: 20 hours per week (option to also work 25 hours per week) Shifts: Your shifts would fall between 3pm-9pm Monday - Sunday.

Competitive Salary: Starting at £25,087, rising to £25,684 (pro-rata) after 8 months, plus an uncapped monthly commission scheme

What's in it for you?

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.